Work Smarter with LinkedIn. Alexandra Samuel
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Copyright 2013 Harvard Business School Publishing Corporation
LinkedIn® and InMail are registered trademarks or trademarks of LinkedIn Corporation and its affiliates in the United States and/or other countries. TripIt® is a registered trademark of Concur Technologies, Inc.
All rights reserved.
No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to [email protected], or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
The web addresses as well as the interfaces of LinkedIn and other platforms as described in this book were correct at the time of the book’s publication but may be subject to change. For the latest updates, see http://alexlov.es/linkedinupdate.
This book was produced using PressBooks.com.
1
Acknowledgments
This book suggests that you accept only LinkedIn connections that pass the favor test: people for whom you would do a favor, or of whom you would ask a favor. What you read here is the product of many such favors, both from longtime colleagues who have been a source of learning about LinkedIn and social media, and from new acquaintances who have generously shared their knowledge.
In particular I would like to thank Lou D’Angeli, Anthony Juliano, Carla Saavedra Kochalski, Chip Luman, Doug Richard, and Dan Schawbel, whose insights and experiences with LinkedIn you will find in the book. My colleagues at Vision Critical have helped me understand LinkedIn not only with their own tales of networking success but also with data and insights drawn from our market panels of hundreds of thousands of participants worldwide.
My dear friend Robin Sauve knows more about employer branding and internal communications than anyone I’ve ever met; if I know how to write a good LinkedIn profile, it’s because Robin taught me how to write and read a résumé. The most valuable LinkedIn introduction of my career came from Troy Angrignon, whose wise and generous advice is an inextricable part of my LinkedIn strategy.
Ania Wieckowski, my editor at Harvard Business Review Press, has been my partner throughout this series. She has not only made me a better writer; she’s made me a smarter LinkedIn user.
2
Introduction
This book is about using LinkedIn to build the professional relationships that will help you succeed in your current job or set you up for new opportunities. It shows you how to use LinkedIn, along with a handful of other social tools, to strengthen the professional relationships you already have. It also shows you how to extend that network of relationships by focusing on getting to know the people and organizations that will make the biggest difference to your professional goals.
Twenty-seven percent of American Internet users now use LinkedIn (compared to 90 percent for Facebook, and 30 percent for Twitter). A recent study conducted by my colleagues at Vision Critical found that more than 40 percent of LinkedIn’s users visit the site less than once a week. Many of these professionals use the site as a contemporary résumé, making some effort to keep their LinkedIn profiles updated and accepting and making connections on the site. But, frequently, I have heard even professionals who keep their LinkedIn profiles up-to-date say that they aren’t actually sure what LinkedIn is actually for.
Those professionals are missing out. LinkedIn is very powerful because it can not only help you find a potential contact in just about any organization (or at least, any industry), but also show you the road map of relationships that can get you an actual introduction to that person. The confusion about LinkedIn’s purpose may have come about because unlike Twitter, Facebook, or Google+, LinkedIn isn’t primarily an online hangout or communications channel. It’s more usefully understood as a cross between a dream phone book (one in which you could search people by any combination of company, job title, and keyword) and an atlas of human relationships (mapping who knows whom, worldwide).
While this combination of functions makes it easy to use LinkedIn to make connections, that doesn’t mean that collecting as many contacts as possible is the right strategy, though that’s a trap many of us fall into. To be sure, LinkedIn’s interface, as well as the broader culture of social media metric tracking, nudges us toward thinking of that network in terms of quantity rather than quality when it comes to making connections. But building a very large but superficial network of relationships on LinkedIn can actually undercut the value you get from this potentially powerful tool.
When you search LinkedIn for a way into a company, for example, you want to see search results that reflect meaningful connections. That means people you can call for an introduction to someone they’re connected to or for another kind of business favor. If you’ve connected to everyone under the sun, you’ll get lots of search results, but it’s a highly hampering needle-in-a-haystack challenge to find the connection that can actually help you.
For example, Internet guru Chris Brogan has famously embraced a broad approach, saying “I’ll connect with anyone.” But it’s also Brogan who shut down his account in part because LinkedIn “hasn’t done much for me for business.” So while it’s true that the utility of LinkedIn is directly related to the scale and depth of your 1st-degree connections, you also need to make sure that all of those connections are meaningful and that they can, in fact, do much for you in business.
That gives you a very pragmatic reason for embracing a larger truth: networking isn’t about numbers; it’s about people. To make LinkedIn a powerful tool, you need to focus on the individuals you’re connecting to, rather than how many of them there are.
What This Book Does
If you’re one of the many people who’ve set up a LinkedIn profile and made some initial connections, but haven’t really dug into using the tool as a way to actively make, strengthen, and use real human connections to support your work, then this book will show you how. If you’re already using LinkedIn actively as part of your on- or offline networking, this book will help you focus that activity on the people and interactions that will have the biggest impact on your professional goals, and it will give you new tips, tools, tricks, and ideas for using LinkedIn in your day-to-day work.
This book is based on the idea that you need to be efficient in the way that you network (on- or offline) in order to get the most out of the relationships that you are building. That means you need to:
1 Be selective about who you connect to. In chapter 1, I’ll introduce you to the favor test and the fairy godmother rule, both good connection guides.
2 Be clear about whom you want to proactively go out and meet, and diplomatic about how you approach them. In chapter 2, I’ll show you how to use advanced search to translate clarity into specific targets, and I’ll walk you through how to ask for an introduction.
3 Be effective in making use of the introductions and meetings you get through LinkedIn, especially when you’re traveling. In chapter 3, I’ll provide some ideas for how LinkedIn and other social tools can help you make the most of the time you spend on the road and at conferences.
What This Book Is Not, and Where to Learn More
This book is not a broad, complete manual of LinkedIn functionality but, rather, a focused guide to those features and practices that can help you use LinkedIn to strengthen