Difficult Conversations (HBR 20-Minute Manager Series). Harvard Business Review

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       Difficult Conversations

      Get up to speed fast on essential business skills. Whether you’re looking for a crash course or a brief refresher, you’ll find just what you need in HBR’s 20-Minute Manager series—foundational reading for ambitious professionals and aspiring executives. Each book is a concise, practical primer, so you’ll have time to brush up on a variety of key management topics.

      Advice you can quickly read and apply, from the most trusted source in business.

      Titles include:

       Creating Business Plans

       Delegating Work

       Difficult Conversations

       Finance Basics

       Getting Work Done

       Giving Effective Feedback

       Innovative Teams

       Managing Projects

       Managing Time

       Managing Up

       Performance Reviews

       Presentations

       Running Meetings

       Difficult Conversations

      Craft a clear message

       Manage emotions

       Focus on a solution

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      Copyright 2016 Harvard Business School Publishing Corporation

      All rights reserved

       Printed in the United States of America

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      ISBN: 978-1-63369-078-3

       eISBN: 978-1-63369-079-0

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      You’ve been putting off a difficult conversation. Maybe you feel wronged by someone or misunderstood. You may be caught in a clash of personalities or have competing goals with a colleague. Perhaps you have to deliver bad news, and you dread the person’s reaction. Whatever your situation, you need to address an issue to keep moving forward. This book will help you develop the skills you need to turn a difficult conversation into a productive dialogue, including:

      • Understanding what makes some conversations difficult

      • Discovering what’s at the heart of the challenge you’re facing

      • Identifying and managing the emotions involved

      • Seeing the bigger picture to expand possible solutions

      • Framing the issue in a way your counterpart can relate to

      • Listening actively and responding with empathy

      • Staying flexible and managing the unexpected

      • Finding areas of agreement

      • Building on your new skills so you’ll be ready for the next tough conversation

       Contents

       What Makes a Conversation Difficult?

       Conflicting interests

       Different personal styles

       Lack of trust

       Different views of the facts

       Strong emotions

       Think It Through

       Should you act?

       When you decide


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