Table of Contents

       Cover Page

       Title Page

Author’s note

Managing teams is a balancing act

Is this a team?

1.1 Know what you mean by ‘team’

1.2 Define success for your team

1.3 Know when you haven’t got a team

1.4 Plan to be a real team leader

1.5 Check that you have some followers

1.6 Manage a cross-functional team

Form your team

2.1 Pick the right people

2.2 Get the team performing quickly

2.3 Create a team identity

2.4 Create a team vision

2.5 Agree the ground rules

       2.6 Understand team roles

       2.7 Use roles for teamwork and task success

       2.8 Measure the teamwork

       2.9 Manage teams within teams

       Lead your team

       3.1 Create tasks

       3.2 Build inter-dependencies

       3.3 Avoid MIYST

       3.4 Manage the miseries

       3.5 Keep smiling

       3.6 Give praise in public

       3.7 Reward your people

       3.8 Avoid being a ‘monkey manager’

       3.9 Delegate to support your team

       Communicate with your team

       4.1 Run good team briefs

       4.2 Use all channels to give your message

       4.3 Decide who needs to know what

       4.4 Listen to your team

       4.5 Don’t forget the remote people

       4.6 Give your team some publicity

       Protect and serve your team

       5.1 Know who is working for whom

       5.2 Build and keep trust

       5.3 Lead by example

       5.4 Support your team as a whole

       5.5 Support your individuals

       5.6 Manage the creative tension

       5.7 Don’t encourage ‘prima donnas’

       5.8 Manage your own boss

       5.9 ‘Manage out’ uncooperative people

       Manage team changes

       6.1 Learn to let go

       6.2 Recognize survivor syndrome

       6.3 React sensibly to change

       6.4 Take the first step to manage survivors

       6.5 Follow up the survivor management

       Disband your team

       7.1 Prepare to say goodbye

       7.2 Celebrate success

       7.3 Learn from experience