Communication For International Business. Rus Slater
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COMMUNICATION FOR INTERNATIONAL BUSINESS SECRETS
Rus Slater
William Collins
An imprint of HarperCollinsPublishers
1 London Bridge Street
London SE1 9GF
This eBook first published in Great Britain by William Collins in 2020
First published in Great Britain in 2020 by HarperCollinsPublishers
Published in Canada by HarperCollinsCanada. www.harpercollins.ca
Published in Australia by HarperCollinsAustralia. www.harpercollins.au
Published in India by HarperCollinsPublishersIndia. www.harpercollins.co.in
Copyright © HarperCollinsPublishers 2020
Rus Slater asserts the moral right to be identified as the author of this work
A catalogue record for this book is available from the British Library
All rights reserved under International and Pan-American Copyright Conventions. By payment of the required fees, you have been granted the non-exclusive, non-transferable right to access and read the text of this e-book on-screen. No part of this text may be reproduced, transmitted, down-loaded, decompiled, reverse engineered, or stored in or introduced into any information storage and retrieval system, in any form or by any means, whether electronic or mechanical, now known or hereinafter invented, without the express written permission of HarperCollins.
Source ISBN: 9780008389888
Ebook Edition © January 2020 ISBN: 9780008133849
Version: 2019-11-19
Contents
Copyright
Introduction
1 Listen and look
1.1 Listen to and for the ‘prepared speech’
1.2 ‘Look’ for the indicators of cultural differences
1.3 Check for real understanding
1.4 Learn about their situation
1.5 Beware generalizations
2 Say and write
2.1 KISS – Keep It Short and Simple
2.2 Explain TLAs (Three Letter Acronyms)
2.3 Avoid idioms
2.4 Beware interpretation errors
2.5 Beware translation errors
2.6 Be aware of cultural/national differences between speakers of the same language
2.7 Consider accents and dialects
2.8 People’s names
2.9 Test readability
3 Technology and media
3.1 Written communications
3.2 Face to face verbal communications
3.3 Using the phone
3.4 Video calls
3.5 Conference calls
3.6 ‘Screen-sharing’ calls
4 Taking the environment into account
4.1 Time zones and time differences
4.2 Local working practices with regard to time
4.3 Local office facilities
4.4 Local climatic conditions and seasons
4.5 Local purchasing capacities
4.6 Local attitudes to family, friends and others
5 Netiquette
5.1 Get your salutation right
5.2 Prof reed you’re email
5.3 Write ‘good’ subject lines
5.4 Use the timing capacity
5.5 Copying and read receipts
5.6 Use a signature block – it helps
5.7 Write and read emails wisely
5.8 Consider ‘social media’
6 Intercontinental differences
6.1 Be honest
6.2 Communicating with Chinese business people
6.3 Communicating with Indian business people
6.4 Communicating with British business people
6.5 Communicating with American business people
6.6 Communicating with German business people
6.7 Communicating with Japanese business people
6.8 Communicating with Russian business people
7 Communicating with a remote team
7.1 Have a communication plan
7.2 Create and maintain a virtual presence
7.3 Use the technology to replicate the communication of an F2F team
7.4 Be a good host
7.5 ‘Slow down to speed up!’
7.6 Run good virtual team meetings
7.7 Communicate with your people’s other (local) managers
7.8 Think ‘Goose’!
7.9 Look for the signs that it is all going wrong
Footnotes
Jargon buster
About the Book
About the Author
About the Publisher
Communication is critical, communicating intercontinentally is complex
The world is getting smaller. Most of us will probably