1  Cover

      2  Foreword

      3  Preface NOTES

      4  Acknowledgments

      5  CHAPTER 1: The People-Centric Journey Begins Anew INTRODUCTION

      6  CHAPTER 2: Reading Through People PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTES

      7  CHAPTER 3: Emotional Intelligence PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS

      8  CHAPTER 4: Different Points of View: Using Self-Awareness and Empathy Effectively PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS

      9  CHAPTER 5: Wrong Mode = Wrong Mood: Determining the Optimal Mode of Communication PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTE

      10  CHAPTER 6: Influencing Change Throughout Any Business PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTE

      11  CHAPTER 7: Projecting the Real You: Public Speaking PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTES

      12  CHAPTER 8: Coaching and Mentoring PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTES

      13  CHAPTER 9: Presentation Skills and Body Language PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS CREATING AN OUTLINE ORGANIZING THE PRESENTATION CREATING A PRESENTATION BEING PREPARED CHECKING OUT THE VENUE OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: BEFORE THE PRESENTATION OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: DURING THE PRESENTATION APPEARING CONFIDENT IN FRONT OF THE CROWD DELIVERING YOUR SPEECH FLEXIBILITY IS KEY! COMMUNICATING WITH BODY LANGUAGE THE POWER OF BODY LANGUAGE READING BODY LANGUAGE BODY LANGUAGE MISTAKES COMMUNICATING WITH POWER NOTES

      14  CHAPTER 10: Thinking Quickly on Your Feet PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS REMEMBERING NAMES ANSWERING QUESTIONS THAT SOUND LIKE AN ATTACK

      15  CHAPTER 11: Coaching and Mentoring, Revisited PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS THE FEEDBACK SANDWICH PROVIDING CONSTRUCTIVE CRITICISM

      16  CHAPTER 12: Crisis Management PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS

      17  Epilogue

      18  Appendix EMOTIONAL INTELLIGENCE SELF-ASSESSMENT CHAPTER 2: PEOPLE-CENTRIC SKILLS PLAUSIBLE DENIABILITY CHAPTER 3: PEOPLE-CENTRIC SKILLS CHAPTER