Digital Government Excellence. Siim Sikkut
Читать онлайн книгу.281 280
282 281
283 282
284 283
285 284
286 285
287 287
288 289
289 290
290 291
291 292
292 293
293 294
294 295
295 296
296 297
297 298
298 299
299 300
300 301
DIGITAL GOVERNMENT EXCELLENCE
LESSONS FROM EFFECTIVE DIGITAL LEADERS
Siim Sikkut
Copyright © 2022 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permission.
Limit of Liability/Disclaimer of Warranty: While the publisher and authors have used their best efforts in preparing this work, they make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives, written sales materials or promotional statements for this work. The fact that an organization, website, or product is referred to in this work as a citation and/or potential source of further information does not mean that the publisher and authors endorse the information or services the organization, website, or product may provide or recommendations it may make. This work is sold with the understanding that the publisher is not engaged in rendering professional services. The advice and strategies contained herein may not be suitable for your situation. You should consult with a specialist where appropriate. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.
Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic formats. For more information about Wiley products, visit our web site at www.wiley.com.
Library of Congress Cataloging-in-Publication Data
Names: Sikkut, Siim, author. | John Wiley & Sons, publisher.
Title: Digital government excellence : lessons from effective digital leaders / Siim Sikkut.
Description: Hoboken, New Jersey : Wiley, [2022] | Includes index.
Identifiers: LCCN 2022000945 (print) | LCCN 2022000946 (ebook) | ISBN 9781119858874 (cloth) | ISBN 9781119858898 (adobe pdf) | ISBN 9781119858881 (epub)
Subjects: LCSH: Internet in public administration.
Classification: LCC JF1525.A8 S58 2022 (print) | LCC JF1525.A8 (ebook) | DDC 352.3/802854678—dc23/eng/20220304
LC record available at https://lccn.loc.gov/2022000945
LC ebook record available at https://lccn.loc.gov/2022000946
Cover Design: Wiley
Cover Image: © phototechno/Getty Images
To all the digital government doers—wherever and whoever you are
PREFACE
Digital government is an increasingly hot topic around the world. That is why there is a growing body of knowledge and a growing circle of consultants helping governments to develop their digital strategies as well as put in place the governance mechanisms for its delivery.
As we have seen so many times in so many places around the world, good plans and even right institutions alone do not cut it—if the right teams and, especially, the right leaders are not there to make the most of them. Still, surprisingly little know-how has been available about the good practices and insights on how to practically lead governments to next levels of digital transformation successfully.
I have had the luck and privilege of meeting many excellent digital government leaders as colleagues and peers along my own professional journey of leading this field in Estonia, a country with more than twenty years of digital government track record to show. Each time we have had a chance to properly sit down and talk eye-to-eye, we eagerly pick each other's brains and ask for advice or for each other's practical methods on how to lead our government's digital change the best way.
This book was born from the desire to bring such candid, peer-to-peer conversations to a wider audience. There simply are many, many more of us, the digital government doers who could hopefully benefit from these insights. If it helps to advance the digital services and governance anywhere in the world a tiny bit, it already has served its purpose.
In this book you have conversations with twenty remarkable digital government leaders from around the world, each sharing their journey and lessons in their own words. It was a pure delight to have these chats with them; I myself learned from each one even if I have known the person for a long time.
I hope you will find their lessons valuable, too. If you even get only one idea for your work from each chapter, you will have at least twenty tried-and-tested good ideas to add to your own practice or suggest to your clients by the time you finish this book.
ACKNOWLEDGMENTS
This book would not have been possible