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that carries on regardless of the will of its owner. It must remember to breathe.
This need on the part of a business to keep its purpose at the front of its mind has an impact on the relationships among the individuals in it. We’ve seen how the roles played by Colin and David were reversed. Where the semi-son became the outsider, the outsider became the semi-son. That reversal took place because David’s input was perceived as more vital to the company’s commercial aims. A valuation took place. But such valuations take place in any situation where we bind together with others in a joint endeavour. The endeavour could be trivial, such as assembling a flat-pack wardrobe with a friend, or hold national significance, like starting a political party. No sooner do we find ourselves in such partnerships than a third element comes and stands over the relationship between us, like a master with its back to the sun. This third element is the goal that we’re trying to attain. It’s this goal that has convened us, and both of us have a duty to fulfil it. No matter how close the bond between the individuals involved, it takes second place to the goal that has brought them together.
As soon as the work begins, however, we become highly sensitive to the level of contribution that we are separately making. In particular, we are attuned to whether our partners are doing their share. We carry a secret measure, like a microscopic, translucent gauge within us, from which we’re always taking readings, working out who’s showing the greater commitment to the joint goal. I call it the ‘contribution sextant’. If, at any moment, we judge that our partner is more distant in his or her heart from that goal, we rate them as less valuable than we are. A draught of estrangement passes between us. To begin with, we ignore it. Generally, we’d rather get on with people than point out their failings, especially if we’re supposed equals before the same goal. Over time, however, the tolerance dries up, becomes brittle. Sooner or later it snaps and, with an aggression that’s more or less passive, we’ll call out the difference between their contribution and ours.
Compare the two triangles below. The first is equilateral, so we see a perfect balance. The distance between my partner and me is the same as the distance between each of us and our shared goal. The shared goal stands above us. We both have a duty to fulfil this goal. Like ladders, our separate efforts lean up towards and converge upon it. Meanwhile, a horizontal line runs between me and my partner, representing the equality that we experience as we labour at our joint task. Neither of us is supposed to give more or less than the other. The horizontal line helps us to feel we are in it together. These two factors, a shared goal and a sense of equality before it, create a bond. It feels right, and because it feels right, it feels good.
In the second triangle, by contrast, we see a less perfect configuration. Immediately, we sense relative disorder. My line to the shared goal is shorter, and my partner’s correspondingly longer. That indicates a greater commitment on my part to the shared goal. The shorter line has the inevitable consequence of lifting me higher up the picture than my partner. This elevated position is in effect the moral high ground. From here I can look down on my partner.
My partner’s perspective is altered in proportion. Now he is in a position of inferiority relative both to me and to the shared goal. How will the new configuration affect our relationship? We no longer have the line of equality keeping us in balance. What’s more, the distance has grown, and the new angle means we can’t see as much of each other. Our relationship suffers from the asymmetry, and we both know it. The disjointing of the triangle leads to an inner knowledge, shared by us both, of damage done.
That second triangle throws light on intimate relationships too. If you replace ‘our shared goal’ with ‘our relationship’, and interpret the lines as representing how much each partner is committed to that relationship, you have a triangle where the same dynamics apply as in the work scenario. The question is who feels worse. Is it me because I’m giving more and observing my partner giving less? After all, I’m the one being ripped off, picking up the slack. The diagram suggests that it’s actually worse for my partner. Not because she’s giving less per se, but because she’s located in the inferior position. She is looked down on both by me and by ‘the relationship’ as a concept. That makes matters less tolerable for her than they are for me. It also means that she’s more likely to leave than am I.
Soul knowledge
I believe we all carry such images within us. They might not assume the form of triangles, but we’ll have our way of figuring the balance or imbalance in any mutual enterprise. We know when things are off kilter. I call it ‘soul knowledge’.
Soul knowledge is deeper but simpler than psychological understanding. In tracking the complexities of human interaction, psychology sometimes loses touch with the underlying realities. Such realities aren’t always as complex as we imagine. Sometimes they are so simple that they can indeed be represented by a form as basic as a triangle. The danger, in other words, is that psychology can’t see the forest for the trees. Where psychology aims to quantify all sorts of data – tendency to agree or disagree, response to reward, frequency of relapse – soul knowledge measures the essentials. In this case, it takes a reading of the give-and-take in a relationship. Where the give-and-take is skewed, the result is a warping of the system as a whole, like a picture frame ruined by damp. It feels wrong. And because it feels wrong, it feels bad.
In other words, soul knowledge is a form of systemic awareness. It maps the tacit geometry of our connections with other people. We live in systems all the time, be they family systems, work systems or intimate relationship systems – and even fleeting systems like the audience we’re part of at a concert, or the queue we stand in at the post office. In all cases, we are switched on to our place in it and the place of others. When the system is in order, it feels right. The soul has an eye for the system as a whole, and unlike the self, which wants to stand out, is always ready to slot into its place.
What’s so very challenging about a family business is that two systems have to be reconciled. A family system has to be reconciled with a business system. At Rowland Smith & Son Ltd., the partners in the triangle, Colin and David, were not partners in the way that most colleagues might be, for the simple reason that one belonged to the family and the other did not. Strictly speaking, the former half-belonged to the family and the latter did not belong. I’m not sure it would be possible to chart this system, because Colin stood at once closer to, and further from, the shared goal understood as the family’s commercial interests, while also standing above, below and on the same level as David.
Systemically, it was a mess, and I think it had an impact on Colin’s soul. All his soul could have known was confusion. It might be pushing it to say that his MS was the direct result of this scrambling of his soul knowledge – being deprived of the chance to see a clear whole – but I find it hard not to draw at least a metaphoric parallel between the neurological misconnections in his body and the eccentric wiring in the system of the family business. In both cases, there’s a tragic failure of coherence.
Frenemies
Although David Cooke turned into, or was turned into, Colin’s nemesis, I do recall a period when one or two faltering attempts at a friendship were made by my father. It must have been a big deal for Colin, because although he came across as gregarious, handsome and jocular, it wouldn’t be an exaggeration to say that he had no friends. Life consisted of his office, our home and the commute between the two termini. I have more fingers on one hand than the number of times I remember my parents going out for the evening, and I have no recollection at all of any friend making a visit. The double bed in the commodious spare bedroom remained cold from 1970 when we moved in, right the way through to 1983 when we moved out.
I say the attempts were faltering, as if they could have been otherwise. But how could they, given that clash of the two systems, family and business? Even without such entanglements as those affecting Rowland Smith & Son Ltd., work friendships are rarely without complications. You don’t become friends with somebody through work unless the work was there in the first place to bring you together. The work provided the environment in which you met, and both of