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и военно-морских силах некоторых западных стран. В военно-морских силах энсин часто является первым офицерским званием; соответствующее звание в русском флоте – мичман. Прим. перев.

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      Конрад Николсон Хилтон – американский предприниматель, основатель сети отелей Hilton. Прим. ред.

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      Costco Wholesale Corporation – крупнейшая в мире сеть складов самообслуживания клубного типа и пятое по величине продаж розничное торговое предприятие в США. Прим. перев.

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      Ларри Боссиди – бывший вице-председатель GE, впоследствии СЕО AlliedSignal. Чаран – опытный бизнес-консультант и автор. Прим. ред.

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      Боссиди Л., Чаран Р. Исполнение: cистема достижения целей. М.: Альпина Паблишер, 2015.

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      Берри Л., Селтман К. Легендарная клиника Мэйо. Уроки лучшей в мире сервисной организации. М.: Манн, Иванов и Фербер, 2012.

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