The Dhaka Water Services Turnaround. Manoj Sharma

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The Dhaka Water Services Turnaround - Manoj  Sharma


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      The Dhaka Water Services Turnaround

      How Dhaka is connecting slums, saving water, raising revenues, and becoming one of South Asia’s best public water utilities

      Manoj Sharma and Melissa Alipalo

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      image Creative Commons Attribution 3.0 IGO license (CC BY 3.0 IGO)

      © 2017 Asian Development Bank

      6 ADB Avenue, Mandaluyong City, 1550 Metro Manila, Philippines

      Tel +63 2 632 4444; Fax +63 2 636 2444

       www.adb.org

      Some rights reserved. Published in 2017.

      ISBN 978-92-9261-024-1 (print), 978-92-9261-025-8 (electronic)

      Publication Stock No. TCS179117-2

      DOI: http://dx.doi.org/10.22617/TCS179117-2

      The views expressed in this publication are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent.

      ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. The mention of specific companies or products of manufacturers does not imply that they are endorsed or recommended by ADB in preference to others of a similar nature that are not mentioned.

      By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area.

      This work is available under the Creative Commons Attribution 3.0 IGO license (CC BY 3.0 IGO) https://creativecommons.org/licenses/by/3.0/igo/. By using the content of this publication, you agree to be bound by the terms of this license. For attribution, translations, adaptations, and permissions, please read the provisions and terms of use at https://www.adb.org/terms-use#openaccess

      This CC license does not apply to non-ADB copyright materials in this publication. If the material is attributed to another source, please contact the copyright owner or publisher of that source for permission to reproduce it. ADB cannot be held liable for any claims that arise as a result of your use of the material.

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      Notes:

      In this publication, “$” refers to US dollars.

      Corrigenda to ADB publications may be found at http://www.adb.org/publications/corrigenda

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      Turnaround

      noun turn·around \- raūnd\

      a complete change from a bad situation to a good situation, from one way of thinking to an opposite way of thinking, etc.

      Source: Merriam-Webster’s Learner’s Dictionary

      “We were a water-crisis city. It was a very difficult period, and we needed a total turnaround.”

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       Taqsem Khan, managing director, Dhaka Water Supply and Sewerage Authority

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      Acknowledgments

      This publication was written by Manoj Sharma, principal urban development specialist, Urban Development and Water Division, South Asia Department (SARD), and Melissa Howell Alipalo, knowledge solutions specialist for the water sector (consultant).

      The project management office for the Dhaka Water Supply Sector Development Program, Bangladesh, provided highly valued information, cooperation, and guidance. Thanks are especially due to Taqsem Khan, managing director, Dhaka Water Supply and Sewerage Authority (DWASA); Shahid Uddin, then project director and chief engineer, DWASA; and Md. Kamrul Hasan and Md. Mahmudul Islam, present DWASA project directors.

      Former project staff—particularly Tomoo Ueda, principal evaluations specialist, Independent Evaluations Department; Masayuki Tachiiri, principal planning and policy specialist; Norio Saito, deputy country director, Viet Nam Resident Mission; and Md. Rafiqul Islam, former ADB staff—all offered singular insights into the early stages of the project as well as archival images. Akira Matsunaga, Suzanne Barbin, and Jade Marie Dumaguing of the Urban Development and Water Division, SARD, and colleagues in the Urban and Water Sector groups, particularly Ellen Pascua and Pia Reyes, reviewed the content and extended the support of the ADB-managed Water Financing Partnership Facility to the publication team.

      The editorial team was directed by Melissa Howell Alipalo (writer) and comprised Mohammad Rakibul Hasan, photographer; Randolph L. Perez, graphic design and layout artist; Tim Alipalo, video editor; and Mary Ann E. Asico, editor. They are grateful for the welcome shown them by the project implementing consultants and DWASA staff, and by the people of Korail and Shattola slums, who shared their stories of the project’s impact on their work and lives.

      Finally, this publication would not have been possible without the guidance and encouragement of Hun Kim, director general, SARD; Sekhar Bonu, director, Urban Development and Water Division, SARD; and from the Bangladesh Resident Mission, Kazuhiko Higuchi, country director, and Zahir Uddin Ahmad, senior water resources officer.

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      Foreword

      This publication features a project that turned around an urban water utility in South Asia, and offers a good example for other similar utilities in South Asia. ADB’s support to the Dhaka Water Supply and Sewerage Authority (DWASA) provided a breakthrough in the delivery of clean, reliable, affordable, and continuous water to the residents, including the poor, in Dhaka. This is not just a breakthrough for Dhaka or the rest of Bangladesh, but for the region of South Asia, which struggles with the lowest service levels for safe drinking water and where continuous water supply is an exception rather than a norm in most cities.

      This publication looks at the key success factors that other utilities are taking note of: the zonal approach to rehabilitating and managing urban water services, trenchless technology for expeditiously laying pipes, the importance of community mobilization, and connecting the urban poor—and keeping them connected—through community-managed approaches. ADB invested $212.7 million in the Dhaka Water Supply Sector Development Program to bring reforms to Bangladesh’s urban water services sector, build capacity of Dhaka’s water utility, and to reach out to the poor and slums. ADB’s investment was critical part of a multi-donor partnership to bring investments


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