Service Design. Ben Reason
Управление, подбор персонала.
- Название
- Service Design
- Автор:
- Ben Reason
- Серия:
- Жанр:
- Управление, подбор персонала
- Год выпуска:
- 0
- isbn:
- 9781933820613
- Аннотация:
- Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.