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rel="nofollow" href="#u1016c078-e2cd-50e9-b468-fb23f63524e5">Chapter 6: The Big Three of Property Management: Rent, Security Deposits, and Rental Contracts Setting the Rent Coming Up with a Fair Security Deposit Choosing the Type of Rental Contract You Want Chapter 7: Formulating a Marketing Plan Developing a Successful Marketing Plan Understanding the Importance of Good Advertising Being Aware of Fair-Housing Laws Chapter 8: FOR RENT: Effectively Using Advertising to Generate Interest Analyzing Your Advertising Options Chapter 9: Handling Prospects When They Come A-Calling Understanding Why First Impressions Are Important Valuing Phone Conversations Preparing for Rental Inquiry Phone Calls Planning for Open Houses and Walk-Throughs Chapter 10: Strutting Your Stuff: Making Your Property Memorable Showing Your Rental Unit Taking the First Steps to Get the Renter Interested Handling Mandatory Disclosures and Environmental Issues Chapter 11: Eenie, Meenie, Miney, Mo: Selecting Your Tenants Understanding the Importance of Screening Establishing Tenant Selection Criteria Verifying Rental Applications Notifying the Applicant of Your Decision Avoiding Housing Discrimination Complaints

      7  Part 3: The Brass Tacks of Managing Rentals Chapter 12: Moving In the Tenants Establishing the Move-In Date Meeting with a Tenant Before Move-In Setting Up the Tenant File Preparing a Welcome Package for Your New Tenant Chapter 13: Collecting and Increasing Rent Creating a Written Rent Collection Policy Dealing with Rent Collection Problems Raising the Rent without Sending Your Tenants Running Chapter 14: Keeping the Good Tenants (And Your Sanity) Knowing What Tenants Want Recognizing the Ins and Outs of Renewing Leases Chapter 15: Dealing with Problem Tenants Recognizing and Responding to Common Tenant Problems Exploring Alternatives to Eviction Giving ’Em the Boot: Evicting a Tenant Handling Unusual Tenant Situations Chapter 16: Moving Out the Tenants Requiring Written Notice of Your Tenants’ Move-Out Plans Providing Your Tenant a Move-Out Information Letter Walking Through the Unit at Move-Out Dealing with Special Situations

      8  Part 4: Techniques and Tools for Managing Your Residential Property Chapter 17: Working with Employees and Contractors Surveying the Ins and Outs of Bringing Employees Onboard Building Your Contractor and Vendor Dream Team Chapter 18: Maintaining the Property Recognizing the Importance of a Maintenance Plan Being Prepared for Maintenance Issues Handling Rental Property Maintenance Chapter 19: Keeping Safety and Crime Prevention in Mind Tackling Crime in and around Your Rental Property Taking Necessary Crime-Deterrent Precautions Prioritizing Tenant Safety Addressing Environmental Issues

      9  Part 5: Money, Money, Money! Chapter 20: Two Necessities of Property Management: Insurance and Taxes Developing a Risk-Management Plan Cover Me, I’m Going In: Making Sure You Have the Insurance You Need Talking with Tenants about Renter’s Insurance Understanding the Tax Angles Chapter 21: Financial Management and Record-Keeping Organizing Your Files Maintaining

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