The New Normal in IT. Gregory S. Smith

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The New Normal in IT - Gregory S. Smith


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take advantage of working from home a percentage of the workweek.

       Corporate real estate will change, likely with a glut of corporate clients selling or subletting (if they can) space at a reasonable, albeit less square foot cost due to an anticipated shrinking corporate office footprint.

       Online meeting tools are here to stay as organizations will maintain them in a hybrid office/remote work environment.

       Companies will spend more on technology (cloud, collaboration, security, and mobile devices/applications) in 2021 through 2024 as organizations become less reliant on corporate data centers and on-premise solutions and workers leverage mobile computing devices that are capable of accessing both cloud and on-premise applications and data.

       Telehealth options for patients offered through medical providers will continue, albeit at a lower rate than during the height of the pandemic. Customers (patients) will leverage these tools where appropriate instead of driving to doctors' offices for routine or minor issues. This trend of reduced driving to the office, grocery store, doctors, and so forth will persist as consumers reduce their driving-cost footprint. Hosting of telehealth with elastic cloud solutions will likely scale down to less concurrent usage than during the pandemic.

       Major fast-food restaurant chains across the globe will retool their businesses to offer less in-person dining and more options for mobile ordering and pickup. Automation will heavily come into play as chains like McDonald’s and Yum! Brands use automation to reduce costs, mainly labor, resulting in a small to moderate labor reduction for this portion of the food services sector.

       Snow days in America are gone. Schools and likely businesses will leverage mobile devices and world-class secure remote access solutions, including voice, so that corporate workers can work when there is inclement weather, whatever it is. Global businesses will likely follow the American model because it will increase productivity in organizations that leverage technology to work from anywhere.

      1 1. Erik Pevernagie, www.goodreads.com/quotes/tag/unpredictable (accessed April 15, 2021).

      2 2. The Johns Hopkins University Covid-19 Tracker, https://coronavirus.jhu.edu/map.html (accessed April 22, 2021).

      3 3. Oren Liebermann, Ellie Kaufman, and Devan Cole, “Nearly 40% of Marines have declined Covid-19 vaccine,” CNN (April 10, 2021), www.cnn.com/2021/04/09/politics/marines-coronavirus-vaccines/index.html (accessed April 15, 2021).

      4 4. Berkeley Lovelace Jr., “Pfizer CEO says third Covid vaccine dose likely needed within 12 months,” CNBC (April 15, 2021), www.cnbc.com/2021/04/15/pfizer-ceo-says-third-covid-vaccine-dose-likely-needed-within-12-months.html (accessed April 15, 2021).

      5 5. Anna Medaris Miller, “It took 184 years to eradicate smallpox after a vaccine was developed – a reminder of what we may face with the coronavirus,” Business Insider (May 8, 2020), www.businessinsider.com/who-it-took-184-years-to-eradicate-smallpox-after-vaccine-2020-5#:~:text=Smallpox%20remains%20the%20only%20human,to%20its%20eradication%20in%201980 (accessed April 15, 2021).

      6 6. Ibid.

      7 7. Jason Beaubien, “The campaign to wipe out polio was going really well … until it wasn't,” NPR (October 30, 2020), www.npr.org/sections/goatsandsoda/2020/10/30/929080692/the-campaign-to-wipe-out-polio-was-going-really-well-until-it-wasnt (accessed April 15, 2021).

      8 8. Ibid.

      9 9. Ibid.

      10 10. Ibid.

      11 11. Jessie Yeung and Vedika Sud, “India's second Covid wave hits like a ‘tsunami' as hospitals buckle under weight,” CNN (April 21, 2021), www.cnn.com/2021/04/21/india/india-covid-hospital-shortage-intl-hnk/index.html (accessed April 27, 2021).

      12 12. Ibid.

      13 13. Executive Briefing, “COVID-19: Implications for business,” McKinsey & Company (April 21, 2021), https://www.mckinsey.com/business-functions/risk/our-insights/covid-19-implications-for-business# (accessed April 22, 2021).

      14 14. Ibid.

      15 15. Ibid.

      16 16. Bryan Pietsch, “20.5 million people lost their jobs in April. Here are the 10 job types that were hardest hit,” Business Insider (May 12, 2020), https://www.businessinsider.com/jobs-industries-careers-hit-hardest-by-coronavirus-unemployment-data-2020-5 (accessed April 27, 2021).

      17 17. Ibid.

      18 18. Anna Saavedra, Amie Rapaport, Morgan Polikoff, Daniel Silver, Shira Haderlein, and Marshall Garland, “Evidence of COVID-19's impact on K–12 education points to critical areas of intervention,” USC Schaeffer (December 15, 2020), https://healthpolicy.usc.edu/evidence-base/evidence-of-covid-19s-impact-on-k-12-education-points-to-critical-areas-of-intervention/ (accessed April 27, 2021).

      19 19. Ibid.

      20 20. Ibid.

      21 21. Ibid.

      22 22. Ibid.

      23 23. Ibid.

      24 24. Natasha Singer, “Online schools are here to stay, even after the pandemic,” New York Times (April 11, 2021), https://www.nytimes.com/2021/04/11/technology/remote-learning-online-school.html


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