Project Management For Dummies. Stanley E. Portny
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the discoveries you made throughout the earlier project.
Encourage your team members to brainstorm possible stakeholders before you show them an existing stakeholder register template. Encouraging people to identify stakeholders without guidance or restrictions increases the chances that they’ll think of stakeholders who were overlooked on previous projects.
Use templates as starting points, not ending points. Make clear to your team that the template isn’t the final register. Every project differs in some ways from similar ones. If you don’t critically examine the template, you may miss people who weren’t involved in previous projects but whom you need to consider for this one.
Reflect your different project experiences in your stakeholder register templates. The post-project evaluation is an excellent time to review, critique, and modify your stakeholder register for a particular project (see Chapter 17 for details on the post-project evaluation).
Determining Whether Stakeholders Are Drivers, Supporters, or Observers
After you identify every one of your stakeholders, you need to determine which of the following groups those people fall into. Then you can decide whether to involve them and, if so, how and when:
Drivers: People who have some say in defining the results of your project. You’re performing your project for these people.
Supporters: The people who help you perform your project. Supporters include individuals who authorize or provide the resources for your project as well as those who actually work on it.
Observers: People who are neither drivers nor supporters but who are interested in the activities and results of your project. Observers have no say in your project, and they’re not actively involved in it. However, your project may affect them at some point in the future.
Separating stakeholders into these three categories helps you decide what information to seek from and share with each group, as well as to clarify the project decisions in which to involve them.
Suppose an IT group has the job of modifying the layout and content of a monthly sales report for all sales representatives. The vice president of sales requested the project, and the chief information officer (CIO — the head of IT’s manager) approved it. As the project manager for this project, consider categorizing your project’s stakeholders as follows:
Drivers: The vice president of sales is a driver because they have specific reasons for revising the report. The CIO is a potential driver because they may hope to develop certain new capabilities for their group through this project. Individual sales representatives are all drivers for this project because they’ll use the redesigned report to support their work.
Supporters: The systems analyst who designs the revised report, the training specialist who trains the users, and the vice president of finance who authorizes the funds for changing the manual are all supporters.
Observers: The head of the customer service department is a potential observer because they hope your project will lead to an improved problem-tracking system this year.
The following sections help you identify when you need to involve drivers, supporters, and observers, and how to keep them involved.
INCLUDING A PROJECT CHAMPION
A project champion (or project sponsor) is a person in a high position in the organization who strongly supports your project; advocates for your project in disputes, planning meetings, and review sessions; and takes whatever actions are necessary to help ensure the successful completion of your project.
As soon as you start planning, find out whether your project has a champion. If it doesn’t, try to recruit one. An effective project champion has the following characteristics:
Sufficient power and authority to resolve conflicts over resources, schedules, and technical issues
A keen interest in the results of your project
A willingness to have their name cited as a strong supporter of your project
Deciding when to involve your stakeholders
Projects pass through the following four phases as they progress from an idea to completion (see Chapter 1 for detailed explanations of these phases):
Starting the project
Organizing and preparing
Carrying out the work
Closing the project
Plan to involve drivers, supporters, and observers in each phase of your project’s life cycle. The following sections tell you how you can do so. See the later section “Assessing Your Stakeholders’ Power and Interest” for information on what to consider when deciding how to involve different stakeholders.
Drivers
Keeping drivers involved in your project from start to finish is critical because they define what your project should produce, and they evaluate your project’s success when it’s finished. Their desires and your assessment of feasibility can influence whether you should pursue the project. Check out Table 4-1 to see how to involve drivers during the four phases of your project.
Supporters
Involving supporters from start to finish is important since they perform and support the project work; supporters need to know about changing requirements so they can promptly identify and address problems. Keeping them actively involved also sustains their ongoing motivation and commitment to the project. Check out Table 4-2 to see how to involve supporters during your project’s four phases.
Observers
After you choose the observers with whom you want to actively share project information, involve