Experience, Inc.. Jill Popelka

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Experience, Inc. - Jill Popelka


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bottom line. When the company creates a positive “organizational climate” – a concept from psychology, describing an environment that reflects beliefs, attitudes, and behavioral norms shared across people in a group – it influences sales revenue, customer satisfaction scores, manufacturing productivity, product quality, patient care, safety incidents, security breaches, employee well-being, equity and inclusiveness, and other metrics that impact company profit and growth. Furthermore, when you create such an appealing organizational climate, talented people who are outside the tent want to come join you inside it.

      To attract the best employees, you must provide a great employee experience. How do you achieve that?

      Our fundamental psychology has not changed all that much. What made our grandparents happy at work is the same for us: achieving meaningful things in an organization where we are appreciated, valued, and feel a sense of belonging. What has changed is the environment we live in. What has changed is our ability to get the things that make us happy at work.

      And a lot of people out there are not happy.

      Companies are starting to address employee experience, but it's not easy given that they're already dealing with the challenge of the hybrid workplace. What are the new working policies? What do employees really need? How do leaders meet those individual wants and expectations if they oversee a company of 100,000? Or even just 100? Business leaders and CHROs alike face a challenge.

      “I know they want to create a better experience,” says Rachel, a copywriter and brand developer, about the mid-sized design firm she left for a better opportunity, “but I don't think they really know how.”


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