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Дж. К. Как решать проблемы / Пер. с англ. под ред. И.А. Чеховских. – СПб.: Нева, 2004. С. 61.

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      Ален Р.Э., Ален С.Д. Винни-Пух решает проблемы. – СПб.: Амфора, 2005. С. 70.

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      Андерсен Б. Бизнес-процессы. Инструменты совершенствования. – М.: Стандарты и качество, 2005.

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      Бьёрн А. Бизнес-процессы. Инструменты совершенствования. – М.: Стандарты и качество, 2005.

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      Пригожин А.И. Методы развития организаций. – М.: МЦФЭР, 2003. С. 265.

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