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результате моего клиента начинало трясти, когда он видел скандалиста. Понятно, что основная его цель – не оформить страховку, а именно поскандалить. Выход из ситуации – лишить его такой возможности. Не доказывать свою правоту, дать жалобную книгу раньше, чем он попросит. Но как справиться с негативными эмоциями? С эмоциями трудно совладать, когда вы не понимаете, что происходит. Но когда вы точно знаете, что провоцируют намеренно, то достаточно легко с ними справитесь.

      Конец ознакомительного фрагмента.

      Текст предоставлен ООО «ЛитРес».

      Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес.

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