Christmas at Carrington’s. Alexandra Brown
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that Annie didn’t ignore Zara. In fact, Zara bought the creamy caramel Anya bag and was given a perfect customer service. Ha! See how she likes being set up.
‘Great. See it as an opportunity. A chance to do your bit for Carrington’s. We all know that business has dipped of late, and you really are one of our best sales supervisors. That’s why you were chosen to be in the pilot.’
‘Really?’
‘Yes really.’ She nods and smiles.
‘So how will it work then?’ I ask, feeling flattered.
‘Well, my involvement was purely from a personnel perspective, but I’ve been told the show will be aired every Wednesday until Christmas. I think filming starts in a week or so and it will all be very spontaneous. You just turn up and get on with it, apparently.’
‘I see. And I heard something about a live wrap party?’
‘Yes, that’s right, for KCTV and Carrington’s staff, if they want to attend.’
‘Even those that aren’t part of the show?’ I ask, figuring it’s only fair if they are.
‘Of course.’
‘And what about the actual filming of the shows?’
‘That will be on Sundays when the store is closed. Although Kelly has already suggested we revisit our opening times schedule. Sunday closing is archaic, she says.’ And I’m sure I spot a fleeting look of weariness on Amy’s face, making me wonder if Kelly has been giving her a hard time. But I guess it was inevitable – nowadays all of the big department stores are open on Sundays. ‘KCTV did investigate filming every day, but their lawyers advised against it – apparently it’s a legal minefield to film with so many members of the general public wandering around, and the board were worried about it putting our regular customers off from coming instore. You know how “traditional” some of them are.’ And I certainly do. We nearly had a boycott on our hands when we tried to introduce an Ann Summers concession last year. Mrs Godfrey wrote a stern letter to the local trading standards office stating that Rampant Rabbits had no place in Mulberry-On-Sea.
‘But how will it work if there aren’t any actual customers instore?’
‘Oh, well, not all of the scenes will involve customers. Other parts of the retail operation will be featured on the show too. This initiative isn’t just about KCTV helping us up our game, it’s about opening our doors to viewers, potential new customers, and letting them see what goes on behind the scenes, as it were. Rather like a “docu-soap”, I think was how one of the production team explained it to me.’
‘Oh I see.’ A reality show, in other words.
‘Apparently KCTV are well renowned for their documentary work and feel that our show could be an award contender,’ she says, sounding as if she’s been brainwashed.
‘Wow.’ I make big eyes.
‘Yes, Kelly says everyone, the world over, is fascinated with department stores, so she wants to show people how other things work, such as supplier contact, stock control, merchandising and what goes on in the cash office – that kind of thing.’ I think of Lauren, Doris and Suzanne who all work in the cash office, and wonder how they feel about being featured on Kelly Cooper Come Instore. ‘Besides, they’re not using real customers for the selling scenes,’ Amy adds.
‘Will they be pretend ones then?’ I resist the urge to laugh out loud as I wonder how this is all going to work.
‘That’s right. KCTV are going to use actors for the actual customer interaction sequences,’ she says, with a totally deadpan face. My smile quickly fades. ‘They’ve already done a couple of trial runs this morning, and they were very successful apparently.’
‘Trial runs?’ They seem to have it all figured out. And I’m instantly reminded that this must have taken months to plan. I think of Tom again, keeping it a secret, and my heart sinks.
‘That’s right. I met one of the actors earlier, with his son – a really cute little boy with a gorgeous head of dark curls. He brought the boy along to make the performance seem more authentic. ’
Whaat? Nooo, it can’t be.
‘Was the little boy called Declan by any chance?’ I ask, mentally kicking myself for not having guessed that his dad was an actor.
‘Oh yes, I think so, how do you know? Have you met him too?’ Amy gives me a wide-eyed look.
‘Err, yes. This morning. He bought a Chloé bag.’ And there was me thinking reality TV shows were, in fact, real. I can’t believe I didn’t cotton on. I should have guessed, with their gorgeous accents and picture-perfect shopping scenario, like something straight out of a Hallmark film. And with Hannah practically breathing down my neck as I served the guy, and then pretending it was authentic with her ‘wish I had a husband like that’ comment. I make a mental note to scrutinise every customer more thoroughly in future. Just because I’m doing the show – under protest, for the record – doesn’t mean Kelly can make a fool of me a second time. Besides, I’m only doing Kelly Cooper Come Instore to avoid having to flog boring washing machines downstairs, and because my swirly signatured fifteen-year-old self didn’t know any better than to check for sneaky ‘filming for worldwide TV broadcasting’ clauses. I do a big, satisfying harrumph inside my head.
‘Well, there you go. Nothing to it, just like any other day in Women’s Accessories,’ Amy says, attempting a bright smile that doesn’t quite meet her eyes.
‘I guess so.’ I shrug. ‘But it means losing a day off,’ I add, wondering if anyone has thought about that – and it’s not just me, all the staff have Sunday off. It might even be illegal to work six days per week. Ha! I don’t remember seeing that covered anywhere in the contract.
‘That’s why all staff who choose to take part will be paid extra for their time, their normal salary plus an additional payment, and also benefit from other perks. Guest appearances, interviews … Apparently it’s not uncommon for the people who appear in Kelly’s shows to go on and command considerable sums for doing all sorts of things – read bedtime stories to shoppers, I think was one suggestion, attend openings, magazine interviews; even appear on daytime TV, if they want to. And the board saw a whole stack of figures from KCTV showing how previous programmes boosted revenue for the businesses featured – by fifty per cent in some cases. So it really will be worth it, I’m sure, if Carrington’s is revived and we all get to keep our jobs.’
‘Wow. Fifty per cent! That’s pretty impressive. It’ll be like the boom days again.’ Thinking back to that time, I remembered our sales figures were fantastic – Annie and I were almost doubling our salaries some months, with the amount of commission we made. And Carrington’s could certainly do with a boost, the way sales had been flagging recently.
‘Exactly. But you’ll need to be here early, for make-up and stuff. They want to start shooting, as it were, at around 10 a.m. Is that OK for you?’
‘Sure,’ I say, thinking it will be worth losing my lazy Sunday mornings in bed and catching up on my Sky+ recordings to see Carrington’s back on top. I couldn’t bear it if the store went into a terminal decline and we all lost our jobs. And before Tom took over, that was a very real possibility. I can’t even contemplate Carrington’s going to the wall and having to close down. What would we do? We’re like a big happy family that looks out for each other. Laughing and working together – with a bit of gossiping too, of course. Someone even did a tally once and worked out that there had been eleven Carrington’s weddings over the years, where employees had married after meeting on the shop floor. Years ago, the staff actually used to board in the maze of rooms up in the attic and, during the Second World War, the underground tunnels, one of which meanders as far as Lovelace Street, a good mile away, were used as shelters during the blitz. The whole town, practically, took cover down there. Mrs Grace told me all about it. She remembers it clearly and she was only a little girl at the time. So, if Carrington’s