BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Controls And Data Services

      Scorecard Example13

      Controls And Data Services

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:45

      CRITERION #4: ANALYZE:60

      CRITERION #5: IMPROVE:76

      CRITERION #6: CONTROL:93

      CRITERION #7: SUSTAIN:106

      Controls And Data Services and Managing Projects, Criteria for Project Managers:132

      1.0 Initiating Process Group: Controls And Data Services133

      1.1 Project Charter: Controls And Data Services135

      1.2 Stakeholder Register: Controls And Data Services137

      1.3 Stakeholder Analysis Matrix: Controls And Data Services138

      2.0 Planning Process Group: Controls And Data Services140

      2.1 Project Management Plan: Controls And Data Services142

      2.2 Scope Management Plan: Controls And Data Services144

      2.3 Requirements Management Plan: Controls And Data Services146

      2.4 Requirements Documentation: Controls And Data Services148

      2.5 Requirements Traceability Matrix: Controls And Data Services150

      2.6 Project Scope Statement: Controls And Data Services152

      2.7 Assumption and Constraint Log: Controls And Data Services154

      2.8 Work Breakdown Structure: Controls And Data Services156

      2.9 WBS Dictionary: Controls And Data Services158

      2.10 Schedule Management Plan: Controls And Data Services160

      2.11 Activity List: Controls And Data Services162

      2.12 Activity Attributes: Controls And Data Services164

      2.13 Milestone List: Controls And Data Services166

      2.14 Network Diagram: Controls And Data Services168

      2.15 Activity Resource Requirements: Controls And Data Services170

      2.16 Resource Breakdown Structure: Controls And Data Services171

      2.17 Activity Duration Estimates: Controls And Data Services173

      2.18 Duration Estimating Worksheet: Controls And Data Services176

      2.19 Project Schedule: Controls And Data Services178

      2.20 Cost Management Plan: Controls And Data Services180

      2.21 Activity Cost Estimates: Controls And Data Services182

      2.22 Cost Estimating Worksheet: Controls And Data Services184

      2.23 Cost Baseline: Controls And Data Services186

      2.24 Quality Management Plan: Controls And Data Services188

      2.25 Quality Metrics: Controls And Data Services190

      2.26 Process Improvement Plan: Controls And Data Services192

      2.27 Responsibility Assignment Matrix: Controls And Data Services194

      2.28 Roles and Responsibilities: Controls And Data Services196

      2.29 Human Resource Management Plan: Controls And Data Services198

      2.30 Communications Management Plan: Controls And Data Services200

      2.31 Risk Management Plan: Controls And Data Services202

      2.32 Risk Register: Controls And Data Services204

      2.33 Probability and Impact Assessment: Controls And Data Services206

      2.34 Probability and Impact Matrix: Controls And Data Services208

      2.35 Risk Data Sheet: Controls And Data Services210

      2.36 Procurement Management Plan: Controls And Data Services212

      2.37 Source Selection Criteria: Controls And Data Services214

      2.38 Stakeholder Management Plan: Controls And Data Services216

      2.39 Change Management Plan: Controls And Data Services218

      3.0 Executing Process Group: Controls And Data Services220

      3.1 Team Member Status Report: Controls And Data Services222

      3.2 Change Request: Controls And Data Services224

      3.3 Change Log: Controls And Data Services226

      3.4 Decision Log: Controls And Data Services228

      3.5 Quality Audit: Controls And Data Services230

      3.6 Team Directory: Controls And Data Services233

      3.7 Team Operating Agreement: Controls And Data Services235

      3.8 Team Performance Assessment: Controls And Data Services237

      3.9 Team Member Performance Assessment: Controls And Data Services239

      3.10 Issue Log: Controls And Data Services241

      4.0 Monitoring and Controlling Process Group: Controls And Data Services243

      4.1 Project Performance Report: Controls And Data Services245

      4.2 Variance Analysis: Controls And Data Services247

      4.3 Earned Value Status: Controls And Data Services249

      4.4 Risk Audit: Controls And Data Services251

      4.5 Contractor Status Report: Controls And Data Services253

      4.6 Formal Acceptance: Controls And Data Services255

      5.0 Closing Process Group: Controls And Data Services257

      5.1 Procurement Audit: Controls And Data Services259

      5.2 Contract Close-Out: Controls And Data Services261

      5.3 Project or Phase Close-Out: Controls And Data Services263

      5.4 Lessons Learned: Controls And Data Services265

      Index267

      CRITERION #1: RECOGNIZE