BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Desktop Management Interface

      Scorecard Example13

      Desktop Management Interface

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Desktop Management Interface and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: Desktop Management Interface129

      1.1 Project Charter: Desktop Management Interface131

      1.2 Stakeholder Register: Desktop Management Interface133

      1.3 Stakeholder Analysis Matrix: Desktop Management Interface134

      2.0 Planning Process Group: Desktop Management Interface136

      2.1 Project Management Plan: Desktop Management Interface138

      2.2 Scope Management Plan: Desktop Management Interface140

      2.3 Requirements Management Plan: Desktop Management Interface142

      2.4 Requirements Documentation: Desktop Management Interface145

      2.5 Requirements Traceability Matrix: Desktop Management Interface147

      2.6 Project Scope Statement: Desktop Management Interface149

      2.7 Assumption and Constraint Log: Desktop Management Interface151

      2.8 Work Breakdown Structure: Desktop Management Interface153

      2.9 WBS Dictionary: Desktop Management Interface155

      2.10 Schedule Management Plan: Desktop Management Interface158

      2.11 Activity List: Desktop Management Interface160

      2.12 Activity Attributes: Desktop Management Interface162

      2.13 Milestone List: Desktop Management Interface164

      2.14 Network Diagram: Desktop Management Interface166

      2.15 Activity Resource Requirements: Desktop Management Interface168

      2.16 Resource Breakdown Structure: Desktop Management Interface169

      2.17 Activity Duration Estimates: Desktop Management Interface171

      2.18 Duration Estimating Worksheet: Desktop Management Interface173

      2.19 Project Schedule: Desktop Management Interface175

      2.20 Cost Management Plan: Desktop Management Interface177

      2.21 Activity Cost Estimates: Desktop Management Interface179

      2.22 Cost Estimating Worksheet: Desktop Management Interface181

      2.23 Cost Baseline: Desktop Management Interface183

      2.24 Quality Management Plan: Desktop Management Interface185

      2.25 Quality Metrics: Desktop Management Interface187

      2.26 Process Improvement Plan: Desktop Management Interface189

      2.27 Responsibility Assignment Matrix: Desktop Management Interface191

      2.28 Roles and Responsibilities: Desktop Management Interface193

      2.29 Human Resource Management Plan: Desktop Management Interface195

      2.30 Communications Management Plan: Desktop Management Interface197

      2.31 Risk Management Plan: Desktop Management Interface199

      2.32 Risk Register: Desktop Management Interface201

      2.33 Probability and Impact Assessment: Desktop Management Interface203

      2.34 Probability and Impact Matrix: Desktop Management Interface205

      2.35 Risk Data Sheet: Desktop Management Interface207

      2.36 Procurement Management Plan: Desktop Management Interface209

      2.37 Source Selection Criteria: Desktop Management Interface211

      2.38 Stakeholder Management Plan: Desktop Management Interface213

      2.39 Change Management Plan: Desktop Management Interface215

      3.0 Executing Process Group: Desktop Management Interface217

      3.1 Team Member Status Report: Desktop Management Interface219

      3.2 Change Request: Desktop Management Interface221

      3.3 Change Log: Desktop Management Interface223

      3.4 Decision Log: Desktop Management Interface225

      3.5 Quality Audit: Desktop Management Interface227

      3.6 Team Directory: Desktop Management Interface230

      3.7 Team Operating Agreement: Desktop Management Interface232

      3.8 Team Performance Assessment: Desktop Management Interface234

      3.9 Team Member Performance Assessment: Desktop Management Interface236

      3.10 Issue Log: Desktop Management Interface238

      4.0 Monitoring and Controlling Process Group: Desktop Management Interface240

      4.1 Project Performance Report: Desktop Management Interface242

      4.2 Variance Analysis: Desktop Management Interface244

      4.3 Earned Value Status: Desktop Management Interface246

      4.4 Risk Audit: Desktop Management Interface248

      4.5 Contractor Status Report: Desktop Management Interface250

      4.6 Formal Acceptance: Desktop Management Interface252

      5.0 Closing Process Group: Desktop Management Interface254

      5.1 Procurement Audit: Desktop Management Interface256

      5.2 Contract Close-Out: Desktop Management Interface258

      5.3 Project or Phase Close-Out: Desktop Management Interface260

      5.4 Lessons Learned: Desktop Management Interface262

      Index264

      CRITERION #1: RECOGNIZE