BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Learning Management Software

      Scorecard Example13

      Learning Management Software

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      Learning Management Software and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Learning Management Software130

      1.1 Project Charter: Learning Management Software132

      1.2 Stakeholder Register: Learning Management Software134

      1.3 Stakeholder Analysis Matrix: Learning Management Software135

      2.0 Planning Process Group: Learning Management Software137

      2.1 Project Management Plan: Learning Management Software139

      2.2 Scope Management Plan: Learning Management Software141

      2.3 Requirements Management Plan: Learning Management Software143

      2.4 Requirements Documentation: Learning Management Software145

      2.5 Requirements Traceability Matrix: Learning Management Software147

      2.6 Project Scope Statement: Learning Management Software149

      2.7 Assumption and Constraint Log: Learning Management Software151

      2.8 Work Breakdown Structure: Learning Management Software153

      2.9 WBS Dictionary: Learning Management Software155

      2.10 Schedule Management Plan: Learning Management Software158

      2.11 Activity List: Learning Management Software160

      2.12 Activity Attributes: Learning Management Software162

      2.13 Milestone List: Learning Management Software164

      2.14 Network Diagram: Learning Management Software166

      2.15 Activity Resource Requirements: Learning Management Software168

      2.16 Resource Breakdown Structure: Learning Management Software170

      2.17 Activity Duration Estimates: Learning Management Software172

      2.18 Duration Estimating Worksheet: Learning Management Software174

      2.19 Project Schedule: Learning Management Software176

      2.20 Cost Management Plan: Learning Management Software178

      2.21 Activity Cost Estimates: Learning Management Software180

      2.22 Cost Estimating Worksheet: Learning Management Software182

      2.23 Cost Baseline: Learning Management Software184

      2.24 Quality Management Plan: Learning Management Software186

      2.25 Quality Metrics: Learning Management Software188

      2.26 Process Improvement Plan: Learning Management Software190

      2.27 Responsibility Assignment Matrix: Learning Management Software192

      2.28 Roles and Responsibilities: Learning Management Software194

      2.29 Human Resource Management Plan: Learning Management Software196

      2.30 Communications Management Plan: Learning Management Software198

      2.31 Risk Management Plan: Learning Management Software200

      2.32 Risk Register: Learning Management Software202

      2.33 Probability and Impact Assessment: Learning Management Software204

      2.34 Probability and Impact Matrix: Learning Management Software206

      2.35 Risk Data Sheet: Learning Management Software208

      2.36 Procurement Management Plan: Learning Management Software210

      2.37 Source Selection Criteria: Learning Management Software212

      2.38 Stakeholder Management Plan: Learning Management Software214

      2.39 Change Management Plan: Learning Management Software216

      3.0 Executing Process Group: Learning Management Software218

      3.1 Team Member Status Report: Learning Management Software220

      3.2 Change Request: Learning Management Software222

      3.3 Change Log: Learning Management Software224

      3.4 Decision Log: Learning Management Software226

      3.5 Quality Audit: Learning Management Software228

      3.6 Team Directory: Learning Management Software231

      3.7 Team Operating Agreement: Learning Management Software233

      3.8 Team Performance Assessment: Learning Management Software235

      3.9 Team Member Performance Assessment: Learning Management Software237

      3.10 Issue Log: Learning Management Software239

      4.0 Monitoring and Controlling Process Group: Learning Management Software241

      4.1 Project Performance Report: Learning Management Software243

      4.2 Variance Analysis: Learning Management Software245

      4.3 Earned Value Status: Learning Management Software247

      4.4 Risk Audit: Learning Management Software249

      4.5 Contractor Status Report: Learning Management Software251

      4.6 Formal Acceptance: Learning Management Software253

      5.0 Closing Process Group: Learning Management Software255

      5.1 Procurement Audit: Learning Management Software257

      5.2 Contract Close-Out: Learning Management Software260

      5.3 Project or Phase Close-Out: Learning Management Software262

      5.4 Lessons Learned: Learning Management Software264

      Index266

      CRITERION #1: RECOGNIZE