BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Organizational Communications

      Scorecard Example13

      Organizational Communications

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Organizational Communications and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Organizational Communications130

      1.1 Project Charter: Organizational Communications132

      1.2 Stakeholder Register: Organizational Communications134

      1.3 Stakeholder Analysis Matrix: Organizational Communications135

      2.0 Planning Process Group: Organizational Communications137

      2.1 Project Management Plan: Organizational Communications139

      2.2 Scope Management Plan: Organizational Communications141

      2.3 Requirements Management Plan: Organizational Communications143

      2.4 Requirements Documentation: Organizational Communications145

      2.5 Requirements Traceability Matrix: Organizational Communications147

      2.6 Project Scope Statement: Organizational Communications149

      2.7 Assumption and Constraint Log: Organizational Communications151

      2.8 Work Breakdown Structure: Organizational Communications153

      2.9 WBS Dictionary: Organizational Communications155

      2.10 Schedule Management Plan: Organizational Communications158

      2.11 Activity List: Organizational Communications160

      2.12 Activity Attributes: Organizational Communications162

      2.13 Milestone List: Organizational Communications164

      2.14 Network Diagram: Organizational Communications166

      2.15 Activity Resource Requirements: Organizational Communications168

      2.16 Resource Breakdown Structure: Organizational Communications169

      2.17 Activity Duration Estimates: Organizational Communications171

      2.18 Duration Estimating Worksheet: Organizational Communications174

      2.19 Project Schedule: Organizational Communications176

      2.20 Cost Management Plan: Organizational Communications178

      2.21 Activity Cost Estimates: Organizational Communications180

      2.22 Cost Estimating Worksheet: Organizational Communications182

      2.23 Cost Baseline: Organizational Communications184

      2.24 Quality Management Plan: Organizational Communications186

      2.25 Quality Metrics: Organizational Communications188

      2.26 Process Improvement Plan: Organizational Communications190

      2.27 Responsibility Assignment Matrix: Organizational Communications192

      2.28 Roles and Responsibilities: Organizational Communications194

      2.29 Human Resource Management Plan: Organizational Communications196

      2.30 Communications Management Plan: Organizational Communications198

      2.31 Risk Management Plan: Organizational Communications200

      2.32 Risk Register: Organizational Communications202

      2.33 Probability and Impact Assessment: Organizational Communications204

      2.34 Probability and Impact Matrix: Organizational Communications206

      2.35 Risk Data Sheet: Organizational Communications208

      2.36 Procurement Management Plan: Organizational Communications210

      2.37 Source Selection Criteria: Organizational Communications212

      2.38 Stakeholder Management Plan: Organizational Communications214

      2.39 Change Management Plan: Organizational Communications216

      3.0 Executing Process Group: Organizational Communications218

      3.1 Team Member Status Report: Organizational Communications220

      3.2 Change Request: Organizational Communications222

      3.3 Change Log: Organizational Communications224

      3.4 Decision Log: Organizational Communications226

      3.5 Quality Audit: Organizational Communications228

      3.6 Team Directory: Organizational Communications231

      3.7 Team Operating Agreement: Organizational Communications233

      3.8 Team Performance Assessment: Organizational Communications235

      3.9 Team Member Performance Assessment: Organizational Communications237

      3.10 Issue Log: Organizational Communications239

      4.0 Monitoring and Controlling Process Group: Organizational Communications241

      4.1 Project Performance Report: Organizational Communications243

      4.2 Variance Analysis: Organizational Communications245

      4.3 Earned Value Status: Organizational Communications247

      4.4 Risk Audit: Organizational Communications249

      4.5 Contractor Status Report: Organizational Communications251

      4.6 Formal Acceptance: Organizational Communications253

      5.0 Closing Process Group: Organizational Communications255

      5.1 Procurement Audit: Organizational Communications257

      5.2 Contract Close-Out: Organizational Communications259

      5.3 Project or Phase Close-Out: Organizational Communications261

      5.4 Lessons Learned: Organizational Communications263

      Index265

      CRITERION