BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Community Healthcare Network

      Scorecard Example13

      Community Healthcare Network

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:105

      Community Healthcare Network and Managing Projects, Criteria for Project Managers:131

      1.0 Initiating Process Group: Community Healthcare Network132

      1.1 Project Charter: Community Healthcare Network134

      1.2 Stakeholder Register: Community Healthcare Network136

      1.3 Stakeholder Analysis Matrix: Community Healthcare Network137

      2.0 Planning Process Group: Community Healthcare Network139

      2.1 Project Management Plan: Community Healthcare Network141

      2.2 Scope Management Plan: Community Healthcare Network143

      2.3 Requirements Management Plan: Community Healthcare Network145

      2.4 Requirements Documentation: Community Healthcare Network147

      2.5 Requirements Traceability Matrix: Community Healthcare Network149

      2.6 Project Scope Statement: Community Healthcare Network151

      2.7 Assumption and Constraint Log: Community Healthcare Network154

      2.8 Work Breakdown Structure: Community Healthcare Network156

      2.9 WBS Dictionary: Community Healthcare Network158

      2.10 Schedule Management Plan: Community Healthcare Network160

      2.11 Activity List: Community Healthcare Network162

      2.12 Activity Attributes: Community Healthcare Network164

      2.13 Milestone List: Community Healthcare Network166

      2.14 Network Diagram: Community Healthcare Network168

      2.15 Activity Resource Requirements: Community Healthcare Network170

      2.16 Resource Breakdown Structure: Community Healthcare Network172

      2.17 Activity Duration Estimates: Community Healthcare Network174

      2.18 Duration Estimating Worksheet: Community Healthcare Network176

      2.19 Project Schedule: Community Healthcare Network178

      2.20 Cost Management Plan: Community Healthcare Network180

      2.21 Activity Cost Estimates: Community Healthcare Network182

      2.22 Cost Estimating Worksheet: Community Healthcare Network184

      2.23 Cost Baseline: Community Healthcare Network186

      2.24 Quality Management Plan: Community Healthcare Network188

      2.25 Quality Metrics: Community Healthcare Network190

      2.26 Process Improvement Plan: Community Healthcare Network192

      2.27 Responsibility Assignment Matrix: Community Healthcare Network194

      2.28 Roles and Responsibilities: Community Healthcare Network196

      2.29 Human Resource Management Plan: Community Healthcare Network198

      2.30 Communications Management Plan: Community Healthcare Network200

      2.31 Risk Management Plan: Community Healthcare Network202

      2.32 Risk Register: Community Healthcare Network204

      2.33 Probability and Impact Assessment: Community Healthcare Network206

      2.34 Probability and Impact Matrix: Community Healthcare Network208

      2.35 Risk Data Sheet: Community Healthcare Network210

      2.36 Procurement Management Plan: Community Healthcare Network212

      2.37 Source Selection Criteria: Community Healthcare Network214

      2.38 Stakeholder Management Plan: Community Healthcare Network216

      2.39 Change Management Plan: Community Healthcare Network218

      3.0 Executing Process Group: Community Healthcare Network220

      3.1 Team Member Status Report: Community Healthcare Network222

      3.2 Change Request: Community Healthcare Network224

      3.3 Change Log: Community Healthcare Network226

      3.4 Decision Log: Community Healthcare Network228

      3.5 Quality Audit: Community Healthcare Network230

      3.6 Team Directory: Community Healthcare Network232

      3.7 Team Operating Agreement: Community Healthcare Network234

      3.8 Team Performance Assessment: Community Healthcare Network236

      3.9 Team Member Performance Assessment: Community Healthcare Network238

      3.10 Issue Log: Community Healthcare Network240

      4.0 Monitoring and Controlling Process Group: Community Healthcare Network242

      4.1 Project Performance Report: Community Healthcare Network244

      4.2 Variance Analysis: Community Healthcare Network246

      4.3 Earned Value Status: Community Healthcare Network248

      4.4 Risk Audit: Community Healthcare Network250

      4.5 Contractor Status Report: Community Healthcare Network252

      4.6 Formal Acceptance: Community Healthcare Network254

      5.0 Closing Process Group: Community Healthcare Network256

      5.1 Procurement Audit: Community Healthcare Network258

      5.2 Contract Close-Out: Community Healthcare Network261

      5.3 Project or Phase Close-Out: Community Healthcare Network263

      5.4 Lessons Learned: Community Healthcare Network265

      Index267

      CRITERION #1: RECOGNIZE