BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Transport Information System

      Scorecard Example13

      Transport Information System

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      Transport Information System and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: Transport Information System129

      1.1 Project Charter: Transport Information System131

      1.2 Stakeholder Register: Transport Information System133

      1.3 Stakeholder Analysis Matrix: Transport Information System134

      2.0 Planning Process Group: Transport Information System136

      2.1 Project Management Plan: Transport Information System138

      2.2 Scope Management Plan: Transport Information System140

      2.3 Requirements Management Plan: Transport Information System142

      2.4 Requirements Documentation: Transport Information System144

      2.5 Requirements Traceability Matrix: Transport Information System146

      2.6 Project Scope Statement: Transport Information System148

      2.7 Assumption and Constraint Log: Transport Information System150

      2.8 Work Breakdown Structure: Transport Information System152

      2.9 WBS Dictionary: Transport Information System154

      2.10 Schedule Management Plan: Transport Information System157

      2.11 Activity List: Transport Information System159

      2.12 Activity Attributes: Transport Information System161

      2.13 Milestone List: Transport Information System163

      2.14 Network Diagram: Transport Information System165

      2.15 Activity Resource Requirements: Transport Information System167

      2.16 Resource Breakdown Structure: Transport Information System169

      2.17 Activity Duration Estimates: Transport Information System171

      2.18 Duration Estimating Worksheet: Transport Information System173

      2.19 Project Schedule: Transport Information System175

      2.20 Cost Management Plan: Transport Information System177

      2.21 Activity Cost Estimates: Transport Information System179

      2.22 Cost Estimating Worksheet: Transport Information System181

      2.23 Cost Baseline: Transport Information System183

      2.24 Quality Management Plan: Transport Information System185

      2.25 Quality Metrics: Transport Information System187

      2.26 Process Improvement Plan: Transport Information System189

      2.27 Responsibility Assignment Matrix: Transport Information System191

      2.28 Roles and Responsibilities: Transport Information System193

      2.29 Human Resource Management Plan: Transport Information System195

      2.30 Communications Management Plan: Transport Information System197

      2.31 Risk Management Plan: Transport Information System199

      2.32 Risk Register: Transport Information System201

      2.33 Probability and Impact Assessment: Transport Information System203

      2.34 Probability and Impact Matrix: Transport Information System205

      2.35 Risk Data Sheet: Transport Information System207

      2.36 Procurement Management Plan: Transport Information System209

      2.37 Source Selection Criteria: Transport Information System211

      2.38 Stakeholder Management Plan: Transport Information System213

      2.39 Change Management Plan: Transport Information System215

      3.0 Executing Process Group: Transport Information System217

      3.1 Team Member Status Report: Transport Information System219

      3.2 Change Request: Transport Information System221

      3.3 Change Log: Transport Information System223

      3.4 Decision Log: Transport Information System225

      3.5 Quality Audit: Transport Information System227

      3.6 Team Directory: Transport Information System230

      3.7 Team Operating Agreement: Transport Information System232

      3.8 Team Performance Assessment: Transport Information System234

      3.9 Team Member Performance Assessment: Transport Information System237

      3.10 Issue Log: Transport Information System239

      4.0 Monitoring and Controlling Process Group: Transport Information System241

      4.1 Project Performance Report: Transport Information System243

      4.2 Variance Analysis: Transport Information System245

      4.3 Earned Value Status: Transport Information System247

      4.4 Risk Audit: Transport Information System249

      4.5 Contractor Status Report: Transport Information System251

      4.6 Formal Acceptance: Transport Information System253

      5.0 Closing Process Group: Transport Information System255

      5.1 Procurement Audit: Transport Information System257

      5.2 Contract Close-Out: Transport Information System260

      5.3 Project or Phase Close-Out: Transport Information System262

      5.4 Lessons Learned: Transport Information System264

      Index266

      CRITERION #1: RECOGNIZE