How to Communicate Effectively With Anyone: Persuasion Mastery. Elizabeth Inc. Oprah
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Another part of effective communication is how to hold a discussion without it turning into an argument.
Sometimes arguments can flare up just by the tone of voice that is used, so always keep your tone neutral, especially when having discussions; remember it is okay to disagree as long as it is done in a constructive way.
Avoid ever placing blame and watch your language to avoid blame language such as “you did this.”
More often than we would like, at some point during a conversation with somebody, the other person might take the low road and deliberately say something to make you react in a bad way.
That is a tactic used by people who are unable to effectively say what they mean so they say something inflammatory or hurtful.
Let them. Do not react. Yes, this is hard to do, but by thinking things through instead of just reacting, calmer heads will prevail.
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