By midnight, when she still hadn’t settled, they were exhausted and craving sleep themselves, so they tried taking her into their bed, but she clambered out. Just before 2 a.m. their bedside phone rang and Ian answered it. It was reception. Someone had complained about the noise coming from their room and they were asked to keep it down for the convenience of other guests. Ian apologized and Elaine felt acutely embarrassed. They knew they were going to have to be firmer with Anastasia, so they took her into their bed again and this time stopped her from leaving. She screamed, kicked, tried to hit them but eventually fell asleep. When Elaine woke at 7.10 Anastasia was nowhere to be seen.