Open Innovation. Pascal Latouche

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Open Innovation - Pascal Latouche


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that people from a mixed culture often have to make the effort to determine themselves. They can choose to be closer to one or the other of their roots, or they can choose to be enriched by both roots and forge their own identity. It’s often quite unconscious. Cindy, for her part, cares about her background and is very clear about her position: “I define myself neither as ‘black’ as French society would like me to be, nor as white, as I am called in the streets of Lomé”.

      She is Cindy, with parents who were always supportive of her wishes for accomplishment.

      2.1.1. “Classic” parents

      “My parents helped me by always telling me that anything was possible!”. Her father is a manager in a large company and her mother was an employee in the same large company. Cindy, born in Paris, grew up in a middle-class literate family. Her father waited a long time to own a home and her mother still doesn’t. She learned early on not to throw money down the drain by renting, for example. She preferred to buy her first apartment at the age of 25 without any contribution. In any case, I didn’t get the feeling that she lacked anything as a child. The household was careful with its expenses, as is so often the case.

      During the interview, I got the feeling that her father is a demanding man with a certain ambition for his children. This was a key point in the construction of young Cindy. Her father’s demand is a trait Cindy seems to have inherited strongly. It is a defect that, by her own admission, she tends to polish every day. Her mother taught her the transgression of conventions and rules.

      And again, I might say, what does it ultimately matter once you become aware of her profile? “I’ve always learned to do without everyone else.” Is it this conviction that has forged her very assertive yet gentle character? Her interlocutors can discover one or the other of these facets, and whatever one they discover, they will not fail to discover the other….

      2.1.2. Boring education

      Young Cindy was what we would call today a child with very high potential who always made personal choices dictated by her own will. Her school childhood revolved around many activities beyond school. As a lover of singing, piano, guitar and Rhythmic Gymnastics, she did not lack in activities. To say the least, this workload was never a problem for Cindy!

      When you’re at the top of the class, when you’re always first, when the vast majority of your classmates are struggling to understand what the teachers are saying, it’s sometimes hard for you to make friends. It was with great spontaneity that Cindy told me that she had few friends at the time and that bothered her greatly.

      “I went from one extreme to the other, … so I had lower grades, but I had friends.” Her solution was therefore to step back from her studies, or even make no effort at all, in short, to do everything that could undermine her first position. “I was a dunce, but at least I had friends.” She succeeded rather well if I believe the not very linear, even somewhat surprising, student journey.

      2.1.3. The period of studies

      Faced with her potential, I would have expected to be face to face with a Cindy telling me that she had done a preparatory class, then followed a grande école in France, etc. I’m not saying that these schools are intended for high potential, just that the one who is high potential, probably has more ability to integrate in these schools even if they are somewhat conditioned a priori. I expected to hear her tell me she’d gone for the hard sciences…. Nothing of the sort.

      I admit I had a hard time mapping Cindy’s student life. The grandes écoles1 were not an option because she could not afford them. I perceived in Cindy’s words a constraint that she gave herself: “I had to have a BAC +52, because that’s how it works in France”. Cindy was also wondering at that time what to do as a job that allowed her to work little and earn a lot, knowing that the education system forced her to choose between literature and science, and that she had capabilities in both fields. She finally wanted to become a conference interpreter because of her talent for languages: “I had seen that you could work a few days a year and earn a lot!”. To say the least, her journey has been rich.

      Impressive, isn’t it? Well, Cindy’s not done with her study story because she’d like to go back to college for fun as soon as she can find some time. This is part of her personal goals, such as speaking the seven languages defined when she was 18 years old…. Being high potential offers a huge choice….

      After 40 minutes of interviewing, I wanted to dig a bit deeper with Cindy. I asked her if she saw herself as a “learning machine”, “a computer”. Everything about her was reminiscent of someone who was optimizing everything she was going through to save time, especially since she told me she felt like she was working a bit like a GPS: “when something goes wrong, a bit like a GPS, I recalculate the route”. She goes to the essentials and all non-useful information is zapped in order to move forward. “I feel like I always want to optimize everything in my life.” It’s as if she’s running towards a final goal, a result she’s already set, gradually optimizing the vagaries of life to actually feed that goal. Cindy was not shocked by the question and the wording, which she felt was true enough.

      2.2.1. Not made for wage-earning

      I’ve rarely heard anyone tell me about so many professional experiences in so few years. “You can make a resume say whatever you want”. In about seven years, Cindy has had eight jobs in very different companies (start-ups, SMEs IT services companies, French and foreign), and at the same time, she was, for fun, a mystery …: “I’ve seen a lot of countries LOL”.

      Each of these experiences was aimed at understanding her professional environment, “eating” knowledge, and acquiring “know-how”. She liked some of the jobs. Some she didn’t. The bottom line: “Even when I had a perfect atmosphere around me, it wasn’t enough to be happy at work”. The salaried employment definitely didn’t suit her. When you move from job to job, and you experience those positions as means, there are no failures or successes. You learn from every situation. That’s the feeling I get from her journey as an employee. Never any real disappointment, just better understanding by doing, the field of possibilities.

      During all the years she worked and earned a salary, Cindy says she went from the best to the worst. “Starting in a start-up and ending up in a big company is very complicated … it’s like going from efficient


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