Leading at a Distance. Darleen DeRosa
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Cohen,
CEO, Jigsaw, Google; New York Times best-selling author, The New Digital Age:Transforming Nations, Businesses, and Our Lives
“Leading at a Distance is the essential, very practical, immediately useful manual all of us need to get better at leading in this new, permanently changed environment. The world will be a better place thanks to Citrin and DeRosa's new book.”
Hubert Joly, Former Chairman and CEO,
Best Buy; author, The Heart of Business:Leadership Principles for the Next Era of Capitalism
“Without a doubt, technology has enabled leaders to meaningfully connect and manage throughout the pandemic. As working from anywhere is here to stay, Leading at a Distance is a timely guide to tackle how to navigate this new normal while fostering team growth, connectivity, and inclusivity – all in service of driving strong results. Success in virtual leadership requires leaders to treat the environment as an opportunity and this book provides insights, applications and tools to do just that.”
Mary Dillon,
CEO, Ulta Beauty
“Leading at a Distance is an essential read for every leader navigating today's rapidly changing work environment. Jim and Darleen draw on their deep expertise to provide invaluable insights on the elements of successful virtual leadership. Their book is a timely and necessary toolkit for leaders working to build trust, collaboration, and productivity as we enter the future of work.”
Dan Schulman,
CEO, PayPal
“Leading at a Distance could not have come at a better time. Becoming adept at virtual meetings has become the only way to survive throughout 2020. Citrin and DeRosa offer ways to ensure that leaders not only survive but thrive in the world of virtual work. The book offers ways to excel at leading in a virtual work environment and provides rich examples of how to motivate and inspire a remote workforce.”
Gail McGovern,
President and CEO,
American Red Cross
“Leading effectively, already tough in today's uncertain and ambiguous context, faces compounding challenges in the virtual setting. Drawing from fresh practices innovated by corporations and startups to decades of research on managing and teaming, Leading at a Distance gives us an actionable blueprint for success in virtual leadership. One of the toughest aspects to leading is closing the perception, knowledge, and emotional distance between leaders and those whom they lead through communications and feedback. This book amps up our superpowers in doing that, even when we are leading at a distance.”
Sanyin Siang,
Thinkers50 #1 Coach and
Mentor; Professor, Duke University
“The future of work will require more from leaders. Success will be driven by those who build trust, equity, and a work experience that matches the values of their company and their employees. Leading at a Distance is a powerful tool for success in this new world.”
Jamie Iannone,
CEO, eBay
“Virtual working, in multiple different forms, is here to stay. Leading at a Distance is not just an excellent playbook for how to get the most out of this new sport. It also addresses the key question of how to simultaneously build the social capital that organisations and teams need to win in the COVID post season.”
Alan Jope,
CEO, Unilever
JAMES M. CITRIN
DARLEEN DEROSA
LEADING
PRACTICAL LESSONS
FOR VIRTUAL SUCCESS
AT A DISTANCE
Copyright © 2021 Spencer Stuart International Ireland Limited. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data is Available:
ISBN 9781119782445 (Hardcover)
ISBN 9781119782469 (ePDF)
ISBN 9781119782452 (ePub)
Cover Design: Wiley
To my beloved Lindsay
—J.C.
To Joe, Drew, and Natalie, with love
—D.D.
Preface: “The Most Obscure PhD in History”: The Story Behind This Book
“That has to be the single most obscure PhD in history.”
Those were my first words to Darleen DeRosa, when I was introduced to her in January of 2020. We were in the Stamford, Connecticut, office of Spencer Stuart, one of the world's leading global leadership advisory and executive search firms. For 27 years I've had the pleasure of working at Spencer Stuart, the worldwide leader in CEO, board, and C-suite executive recruiting and leadership, organizational, and culture advisory