Virtual Training. Jeb Blount
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way out of a paper bag are quick to tell you how to do your job, and, of course, when the people you train go back into their field roles and don't do things perfectly, you get blamed for their failures. (No one ever considers whether they've received any coaching or support from their manager to give the training a chance to stick.)
In this reality, it is easy to feel unappreciated, jaded, and cynical. It's easy to lose your passion and joy for teaching, and forget why you chose this profession in the first place—to help people reach their potential. This is exactly why you must never lose sight of the mission.
Our mission as trainers is to make a positive impact by helping people learn, grow, develop, stretch, and win. This mission fuels the passion, enthusiasm, energy, and joy we feel when delivering training.
Focusing on the mission helps you block out the noise, overcome obstacles, and breeze past adversity. Mission drive pushes you to improve, learn new skills and methodologies, and adapt to new technology so that you can make an even bigger impact on your learners.
Mission Drive
Mission drive is the passion you feel when you make a true connection with the mission. It opens you up to new possibilities for making an impact as a trainer. It pushes you to step out of your comfort zone and do hard things. Mission drive is the key to breaking through the fear of change and building the discipline to master your craft and deliver a legendary virtual learning experience.
Without mission drive, you cannot and will not be an effective instructor and educator. You won't make an impact—and you won't be happy.
You may go through the motions, but the people you teach will see right through your façade. Without mission drive, you'll treat your learners like part of a transaction, and they'll respond in kind. They'll sit there for the required amount of time so you can talk at them for the required amount of time. They'll get a certificate of completion and you'll get paid for your time—and everyone will walk away feeling empty.
You may be able to get away with going through the motions and faking your passion in a physical classroom, but you will not in a virtual classroom. Your enthusiasm, focus, and passion for teaching are under a microscope in the virtual classroom. When you are not fully engaged, there's no hiding it. Learners know when you are not into it, and they check out. In the virtual classroom, without mission drive, you will fail.
Mindset
“I'm so much better in person!”
“I didn't sign up to talk to tiny boxes on a computer.”
“I just don't feel comfortable teaching over a Zoom call.”
“I'm so nervous in front of the camera.”
“I feel so much more in control when I'm in a classroom where I can see everyone and interact.”
“I'm absolutely not going to teach virtually. Never. So, forget it. Don't even bother asking!”
“I'm sorry, I just can't do it.”
“I hate virtual training! It's not my thing.”
Each of these statements came out of a real trainer's mouth when they were asked to deliver training in a virtual classroom. The last one came out of my mouth multiple times.
If you are a talented trainer who thrives in the physical classroom, I'll bet my book royalties that you've thought similar things about virtual training. I had to get over my own hang-ups and self-consciousness and force myself to step into the virtual classroom.
What made me most uncomfortable about virtual training was the lack of validation I felt. In a virtual setting, I didn't get the same type of feedback as in the physical classroom. I walked away from virtual training sessions feeling empty—as if I hadn't made an impact.
For many other trainers, the aversion to virtual training is rooted in fear. I've looked on as otherwise-competent trainers are pushed to emotional extremes when forced to deliver virtual training. They are totally overwhelmed by the software and production equipment. They're petrified of the camera and feel like a fish out of water. Sometimes, they shut down and become paralyzed.
Take a moment to consider your mission as a trainer. See the problem? These aversions to virtual training are not tied to the mission. They have nothing to do with your learners and everything to do with you. To get over your emotional hang-ups, you have to change your mindset. Instead of thinking about what you want, think about what your learners need. Instead of focusing on what you're most comfortable with, focus on how you can grow.
It's Not about You
The strongest negative feelings about virtual training are rooted in our own insecurities. That's what happens when we make it all about ourselves instead of focusing on our learners. So, I'm going to be blunt with you and tell you the exact same thing I've told my trainers.
I get that virtual training makes you uncomfortable because I've stood in your shoes. I understand that, especially for veteran trainers who are masters of the physical classroom, you don't feel emotionally connected to your students in a virtual environment. I know exactly how that feels.
Learning how to operate complicated software and equipment isn't easy—it makes my brain hurt, too. All you want is to teach and use your God-given talent to make a positive impact. Learning new tech isn't what you signed up for.
I get that the camera makes you feel incredibly self-conscious and insecure. Talking into a camera and being on-screen can unleash deep-rooted fears and be insanely unnerving.
But here's the brutal truth: You have a choice. You can learn to control your fear, anxiety, and insecurity, and master virtual training. Or, you can become irrelevant.
Virtual training is here to stay, and it will become a bigger part of your life. If you refuse to deliver virtual training, you will find yourself unemployed and unemployable. If you lose sight of the mission and don't change your mindset, you will fail to make an impact. Adapt or become extinct. Get the picture?
The Only Three Things You Control
There is no doubt that rising above the emotions that disrupt your confidence in the virtual classroom is a formidable challenge. It's natural to feel intimidated and insecure. It's natural to doubt yourself. It's natural to want to retreat to the physical classroom, where you feel in complete control.
The truth is, there are only three things you can control:
1 Your mindset
2 Your actions
3 Your reactions
That's it—nothing more. You can choose to:
Rise above your fears and insecurities and try.
Get over your self-centered need for validation and instead focus on the mission.
Dust yourself off when you make an embarrassing mistake and try again.
Learn new technology.
Change your attitude and self-talk about being on-screen.
Rise above your emotions and choose your response.
Been There, Done That, Have the T-Shirt
Even though mastering virtual training may seem impossibly difficult, you can do it. I know this because I've had to go through the same steps of acceptance and transformation.
I've had to get past an anguishing fear of the camera, learn how to feel confident while delivering virtual training, and figure out how to see in a virtual classroom