1 Chapter 1Exhibit 1.1. Characteristics of Two Types of Human Thinking.Exhibit 1.2. Overview of the Four‐Frame Model.Exhibit 1.3. Expanding Managerial Thinking.

      2 Chapter 2Exhibit 2.1. Sources of Ambiguity.Exhibit 2.2. Systems Model with Delay.Exhibit 2.3. Cognitive Biases.

      3 Chapter 3Exhibit 3.1. Structures of Six Tech Companies.Exhibit 3.2. Basic Structural Options.Exhibit 3.3. Structural Imperatives.

      4 Chapter 4Exhibit 4.1. Mintzberg's Model.Exhibit 4.2. Divisionalized Form.

      5 Chapter 5Exhibit 5.1. One Boss.Exhibit 5.2. Dual Authority.Exhibit 5.3. Simple Hierarchy.Exhibit 5.4. Circle Network.Exhibit 5.5. All‐Channel Network.

      6 Chapter 6Exhibit 6.1. Models of Motivation at Work.Exhibit 6.2. Maslow's Hierarchy of Needs.

      7 Chapter 7Exhibit 7.1. Basic Human Resource Strategies.

      8 Chapter 8Exhibit 8.1. Model I Theory‐in‐Use.Exhibit 8.2. Advocacy and Inquiry.

      9 Chapter 10Exhibit 10.1. The Political Map as Seen by the Techies: Strong Support and We...Exhibit 10.2. The Real Political Map: A Battleground with Strong Players on B...

      10 Chapter 15Exhibit 15.1. Four Interpretations of Organizational Processes.Exhibit 15.2. Choosing a Frame.Exhibit 15.3. Characteristics of Excellent or Visionary Companies.Exhibit 15.4. Challenges in Managers' Jobs.

      11 Chapter 17Exhibit 17.1. A Short History of Quantitative‐Analytic Leadership Research.Exhibit 17.2. Situational Leadership Model.Exhibit 17.3. GLOBE Country Clusters.

      12 Chapter 18Exhibit 18.1. Reframing Leadership.

      13 Chapter 19Exhibit 19.1. Reframing Organizational Change.Exhibit 19.2. Retraining Kotter's Change Stages.

      14 Chapter 20Exhibit 20.1. Reframing Ethics.

      15 Chapter 21Exhibit 21.1. Reframing Robert F. Kennedy High School.

      16 AppendixExhibit A.1. Top 20 “Scholars' Hits” from Citation Analysis.

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      2  Table of Contents

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