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The forging of veterinary professionals. At each point there is s...Figure 5.3 The top three ‘best things’ about working in the veterinary (VS) ...Figure 5.2 Veterinary professionals (VP) will find themselves constantly bal...Figure 5.4 Types of follower.

      5 Chapter 6Figure 6.1 The McKinsey 7S Model for assessing and describing an organisatio...Figure 6.2 Different metaphors can be used to conceive and describe an organ...Figure 6.3 A simplified sociogram. Each node represents an individual in the...Figure 6.4 The cultural web tool.Figure 6.5 Wilber's Four Quadrant Model applied to organisations.

      6 Chapter 7Figure 7.1 Most customers will judge their experience of professional servic...Figure 7.2 The Competitive Force Framework.Figure 7.3 A SWOT analysis for the fictional Elmerdale House Veterinary Prac...Figure 7.4 A balanced scorecard to measure, monitor, and report against stra...

      7 Chapter 8Figure 8.1 A model of human communication derived from Shannon and Weaver (1...Figure 8.2 Conflict styles based on levels of assertiveness and cooperativen...

      8 Chapter 9Figure 9.1 Components of effective teams.Figure 9.2 The team around the patient have a shared purpose, but the exchan...Figure 9.3 Starting from the ‘Who we are’ and a potentially messy iterative ...

      9 Chapter 10Figure 10.1 Conceptual models of change. An organisation network (See Figure...Figure 10.2 The Kübler‐Ross change curve, derived from the stages of grief f...Figure 10.3 Organisational hierarchies and informal, fluid, networks can exi...Figure 10.4 The Plan‐Do‐Review‐Learn cycle is a conceptual method for engagi...

      10 Chapter 11Figure 11.1 Aspects of collective leadership. Teams can be co‐located in phy...

      11 Chapter 12Figure 12.1 Different leadership development opportunities and where they si...

      Guide

      1  Cover Page

      2  Title Page

      3  Copyright Page

      4  Dedication Page

      5  Acknowledgements

      6  Foreword

      7  Table of Contents

      8  Begin Reading

      9  Appendix A Behavioural Drivers Questionnaire

      10  Index

      11  Wiley End User License Agreement

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