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href="#ulink_b00b03b6-eec5-5995-8c71-df5121d13389">How Easy Was It to Retain Focus through the Delivery Years? How Much Did Your Priorities Change? What Were the Tools in AMA's Disposal to Ensure Delivery and Get Other Agencies to Come Along? You Mentioned That You Started Changing the Management Procedures. What Was Your Management Style Like? How Did You Change the Team in AMA? What Was Your Selling Pitch to Convince People to Join? Who Was Your Most Valuable Hire? What Kind of Culture Did You Try to Build in AMA? What Were Your Sound Bites or Slogans You Kept Repeating to the Team? What Routines or Rituals Did You Use to Manage the Team? Are There Things You Regret Not Doing in AMA or Things You Think You Failed At? What Are You Most Proud of Achieving? Why Did You Decide to Move from AMA and Back to Private Sector? What Did You Learn the Most in Your Time in AMA? Do You Feel You Ever Got Used to the Public Sector? What Were the Remaining and Next Challenges Ahead for AMA and Digital Government in Portugal? What Steps Did You Take to Make Sure That What You Started Would Last? What Are Your Three Key Recommendations to Fellow Digital Government Leaders on How to Be Effective in This Role? Notes

      24  CHAPTER 16: Randall Brugeaud What Is Your Background Story—How Did You End Up in a Digital Government Leadership Role in Australia? Why Did You Take the DTA Role and Why Were You Approached? What Was the Expectation or the Mission Given to You with the Job? Did You Have Any Asks or Conditions Going into the Job? Tell a Bit More on the Context You Had to Start From—What Was the State of Digital Government in Australia, Also What Was Going on with DTA? What Was the Team Feeling with All These Shuffles? What Sort of Team Did You Take Over? What Was the Mandate for DTA When You Started? What Were the Agency's Levers to Do the Whole-Of-Government Job? What Did You Set Yourself as the Objective When You Started in DTA—What Was to Be Your Concrete Mission? What Were Your First Steps in the Role? You Changed the Whole Operating Model in the First Sixty Days? Where Did You Get the Ideas from for the New Operational Model? What Sort of Coordination or Governance Did You Set Up with Other Government Stakeholders? How Did You Cement the Standing of the DTA? What Were Your Methods or Routines for Managing the Relationship with Political Masters? How Did the Institutional Setting or Cover Change for DTA during the Years? Who Was the Boss? You Have Emphasized a Few Times That You Had to Remake the Team. How Did You Build the Team Out? Who Was Your Most Valuable Hire or Appointment? You Did Bring Up a Cultural Fit Issue about Team Building. What Sort of Culture Did You Want to Have in DTA? What Were Your Own Days and Routines Like as a Team Leader? If You Do Look a Bit Back Now, What Do You See as Your Greatest Achievements in the Job? Tell a Bit More on How COVID-19 Changed the Way You Operated—How Did You Reshuffle Your Work in DTA? Do You Think You Had Any Failures or Things You Regret? Would You Ever Consider Doing the Same Job Again? But What Make You Pack Up and Leave DTA in 2021 Then? What Were or Are the Remaining Challenges for DTA and the Digital Government in Australia? You Said You Were Tapped into the DTA Leadership for Your Background and Expertise. What Would Be Your Main Recommendations for a New Peer or Colleague to Excel in This Type of Job? Note

      25  CHAPTER 17: Shai-Lee Spiegelman How Did You Rise to the Role of a Digital Government Leader in Israel? Did You Hesitate at All When Taking the Job? How and Why Was the Digital Israel Initiative Born? What Was Your Role at First? What Was the State of Digital Government in Israel at the Time More Precisely? What Was the Concrete Expectation for You to Deliver? What Did You Set Out to Achieve as Your Own Ambition or Objective Then? How Did the National Digital Strategy Then Come Together—and What Became the Strategy? How Did You Set Out to Deliver the Strategy and to Sequence the Various Initiatives, Which Had Been a Puzzle First? How Did You End Up in the CEO Role of Digital Israel after Two Years in the Team? What Was the Expectation or Task Given to You as You Became the CEO? Given the Horizontal or Matrix

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