---

Скачать книгу

---

эту книгу целиком, купив полную легальную версию на ЛитРес.

      Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом.

      Примечания

      1

      Customer Relationship Management.

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

---

Скачать книгу