Instant Business Letters. Iain Maitland
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pleased to agree to your suggestion that we deliver replacement goods and collect and credit the damaged ones at the same time, which seems the fairest and quickest way of resolving the matter. Therefore we’ve instructed our despatch department and the carriers to do this for you.
Please accept our apologies for the trouble caused to you by this.
Yours sincerely
Rajesh Munglani
Sales Manager
1.2: The blocked format
Our ref: HEM/TL Your ref: RJD/BC
24 August 1996
Mr R J Dhalival
Mossman and Sons 20 – 26 Windmill Road Littleton Sussex RH17 OYS
Dear Mr Dhalival
Re: Wayliner Mark II
Thank you for your catalogue and price list.
We enclose an order for your attention and ask you to deliver these goods to us at your earliest convenience.
We would be pleased to see your representative on a regular basis to discuss new lines and related matters. We look forward to his call.
Yours sincerely
Harold Mitchell
Proprietor
Enclosure
Copy: Rachel Cohen
1.3: The semi-blocked format
Our ref: JP/MA
12 September 1996
Debbie Taylor
Smart Moves 2–6 Brightwell Road Esbury Yorkshire IP10 7NG
Dear Debbie
I write to introduce you to David Cooke who worked with me at Kaleidoscope for 12 years.
An innovative and hard working person, David is currently working on a new exercise cycle which may be of interest to you and will be contacting you in due course to arrange a meeting.
I am sure it would be very worthwhile for you to agree to see him.
Kind regards
Jacquie Phillips
Product Development Manager
1.4: The indented format
Our ref: DC/FT
18 October 1996
Mrs E Simpson
56 Amberley Crescent Morden-on-Sea Norfolk NA12 4FR
Dear Mrs Simpson
Many thanks indeed for attending an interview with regard to our vacancy for a manager at our Todbury plant.
We have given your application careful consideration but regret to say that you have not been successful on this occasion.
We are sorry if this is a disappointment but hope you succeed in finding a suitable position soon.
Yours sincerely
Esus Tella
Partner
1.5: A final version of a letter
Our ref: RM/TM
Your ref: TT/FT
18 September 1996
Mr A P Tate
Babyland 20 Rydens Road Tinheath Warwickshire CV17 ONB
Dear Mr Tate
We very much regret that the pushchairs delivered to you on 17 September were damaged. We can only assume that this must have occurred in transit as our goods are always inspected in our warehouse before being packed and despatched.
We are pleased to agree to your suggestion that we deliver replacement goods and collect and credit the damaged ones at the same time, which seems to be the fairest and quickest way of resolving the matter. Therefore, we have instructed our despatch department and the carriers to do this for you.
Please accept our apologies for the inconvenience caused to you on this occasion.
Yours sincerely
Rajesh Munglani
Sales Manager
Checklist Questionnaire
2.1: Acceptance of delayed delivery of goods
[DATE]
[NAME]
[ADDRESS]
Dear [NAME]
Thank you for your letter of [DATE], notifying us that there will be a delay in delivering order [NUMBER] dated [DATE] because of [REASONS].
I can confirm that we are prepared to accept a delayed delivery on the understanding that the goods are with us no later than [DATE].
If we have not received them by that date, we shall have to cancel the order and take our custom elsewhere on this occasion.
Yours sincerely
[Your Name]
[Your Title]
2.2:Acceptance of delayed payment proposal
[DATE]
[NAME]
[ADDRESS]
Dear [NAME]
Thank you for your letter of [DATE], outlining your temporary financial circumstances. We agree to extend your credit facilities on this occasion and can confirm you may settle the outstanding balance of [AMOUNT] no later than [DATE].
However, we must emphasise that if payment is not made on this date, we shall have to pass the matter to our solicitors with instructions to take immediate action to recover the debt.
Yours sincerely
[Your Name]
[Your Title]
2.3: Acceptance of invitation, business event
[DATE]
[NAME]
[ADDRESS]
Dear [NAME]
Thank