Courtesy of i Fratelli Pizza

      The company began using social media in 2010 as a no-cost method for staying “top of mind” with its patrons. Starting with Facebook, i Fratelli soon added a blog called “The Sauce,” followed by Twitter and Instagram.

      As it approached its 25th anniversary in 2012, the company decided to involve the community in its charity efforts, creating a weekly promotion called Pizza DoughNation, which is still an active promotion today. Residents nominate locally based nonprofits, churches, and high school booster clubs to receive 15 percent of the value of orders placed on a specific day using the recipient’s name, as seen in the following blog. The website also includes a description of the program, a nomination form, and tips for organizations to promote their fundraiser themselves.

      At that time, while giving grew, so did site traffic, Facebook likes, viral sharing, sales, and positive branding. “The DoughNation program allowed us to appeal to a new specific market (for example, a congregation or booster club) weekly, plus it gave us content to talk about across all platforms,” former Marketing Manager Rachel Black explained. The specific results, even in the first few months of the program, were impressive: a tripling of Facebook impressions, a five-fold growth in retweets on Twitter, and a growth in ROI (in terms of increased sales) of more than 300 percent.

      The company and the receiving organization both used social media to promote the fundraiser. For i Fratelli, that meant using tweets for geotargeted messaging, cross-promoting among Facebook, Twitter, Instagram, and the blog, and identifying influencers to tell the story.

      While Black found that Facebook is the best channel to drive participation in Pizza DoughNation, she always promoted the fundraisers on all its channels. (See an example on its Twitter feed in the nearby figure.) At the same time, the sponsored organization shares the promotional burden by publicizing the fundraiser among its own members and supporters.

      Courtesy of i Fratelli Pizza

      Black said that at the time, the company spent about 20 hours per week on social media, with one team member creating all the social content in-house for four to five posts per week for the restaurant. Initially, i Fratelli used an outside agency to create and implement the master promotional campaign for DoughNation but now handles that in-house as well.

      Although Black used Google Analytics to monitor a pay-per-click AdWords campaign for the restaurant business, she didn’t actively monitor social statistics. While she occasionally did a Facebook ad campaign to promote a specific sweepstakes or event, Black spent less than $500 total on Facebook-sponsored posts.

      While the DoughNation campaign seems simple, it was carefully planned and executed. Black pointed out that it’s critical to target the correct audience when promoting a fundraiser on social media. “Our DoughNation organizations have specific, sometimes small, groups of supporters, which need to be targeted directly.” Organizations get the best results when they use their own platforms to reach their audience and schedule the promotion in advance.

      “It’s important to use social media to your best advantage by understanding how others utilize the platforms,” Black advised. “For instance, we will tag influencers such as the Convention and Visitors Bureau on DoughNation posts so they can retweet to their followers. The more post and re-post action you can capitalize on, the wider your audience. We also take the time to engage with others’ posts weekly; when it comes time for our promotions, we have a captive audience ready to return the favor.”

      The following list of sites constitute i Fratelli’s web presence:

        www.ifratellipizza.com

        www.facebook.com/ifratellipizza

        https://twitter.com/iFratelliPizza

        www.instagram.com/nevertrustaroundpizza

        www.ifratellipizza.com/blog

Chapter 4

      Managing Your Cybersocial Campaign

      IN THIS CHAPTER

      

Scheduling social media activities

      

Building a team

      

Writing a social media policy

      

Keeping it legal

      

Protecting your brand’s reputation

      After you create a Social Media Marketing Plan, one major task you face is managing the effort. If you’re the only one doing the work, the simplest — and likely the hardest — task is making time for it. Although social media need not carry a lot of upfront development costs, it does carry a significant labor cost.

      In this chapter, we discuss how to set up a schedule to keep your social media activity from draining all your available time. If you have employees, both you and your company may benefit if you delegate some of the social media tasking to them. You can also supplement your in-house staff with limited assistance from outside professionals.

      

For small businesses, it’s your money or your life. If you can’t afford to hire help to work on social media, you carve it out of the time you’ve allocated to other marketing activities — unless, of course, you want to add a minimum of another two hours to your workweek.

Finally, this chapter carries a word of caution. Make sure that everyone posting to a social media outlet knows your policy about what is and isn’t acceptable, as well as how to protect the company’s reputation and confidential material. As you launch your marketing boat onto the churning waters of social media, you should ensure that everyone is wearing a legal life preserver.

Managing Your Social Media Schedule

      As

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