1  Cover

      2  Title Page

      3  Copyright

      4  Dedication

      5  Acknowledgments

      6  Special Acknowledgments

      7  PART I: If You're Not Racist, What's the Problem? The Biggest Mistakes People (and Businesses) Make Chapter 1: This Book Is for Everyone, but Especially White Readers HOW DID WE GET HERE? THIS BOOK IS A STARTING POINT TO A MORE INCLUSIVE WORKPLACE Chapter 2: You're Not Racist, but You Have Blind Spots WHY BIAS MATTERS IN BUSINESS JUSTIFYING YOUR DECISIONS AND ACTIONS NOTE Chapter 3: The High Cost of Bias: Why All-White or Mostly White Businesses Make Less Money ADDRESSING THE AGING SKIER PROBLEM ADDRESSING THE LACK OF DIVERSITY ISSUE SIGNS THAT YOUR BUSINESS MAY BE MISSING OUT ON OPPORTUNITIES Chapter 4: The Business Case for Diversity GROUPTHINK CAN BE POISON TO YOUR BUSINESS DIVERSITY IS THE REMEDY NOTE Chapter 5: The Excuses People Use to Avoid Doing Anything about Diversity NOTE Chapter 6: Well-Intentioned Things White People Say That Are Hurtful or Offensive to Others Chapter 7: Why Your Diversity, Equity, and Inclusion Efforts Haven't Done the Job HEARING ABOUT RACISM FROM THE HORSE'S MOUTH IF YOUR DE&I EFFORTS AREN'T GETTING THE JOB DONE, YOU'RE NOT ALONE NOTE

      8  PART II: How to Talk about Race at Work Chapter 8: How to Talk about Race in Helpful and Positive Ways: Do's and Don'ts HOW TO TALK ABOUT RACE WHEN—EEK!—IT IS SO HARD! WHAT TO SAY, WHAT NOT TO SAY, AND WHY HOW TO HANDLE FRICTION OR CONFLICT IN CONSTRUCTIVE WAYS HOW TO RECOVER WHEN YOU'VE BLOWN IT NOTE Chapter 9: Answers to Tough Employee Questions and Racist Remarks THE MOST COMMON QUESTIONS AND COMMENTS MADE BY EMPLOYEES RESISTANT TO DE&I CHANGE WHAT TO DO IF EMPLOYEES MAKE RACIST COMMENTS OUTSIDE OF WORK Chapter 10: Where to Start When You Don't Know Where to Start: Eight Steps to Making Progress on DE&I THE STARTING METHOD NOTES

      9  PART III: Making Diversity, Equity, and Inclusion Real Chapter 11: How to Build Business Relationships with People Different Than You WHAT TO DO IF YOU DON'T KNOW ANY PEOPLE OF COLOR WHY CONTACT WITH PEOPLE WHO ARE DIFFERENT THAN YOU MATTERS NOTE Chapter 12: What to Do If You See or Hear Casual Racism or Sexism at Work COLLECTIVE GUILT IS CORROSIVE OVERCOMING THE BYSTANDER EFFECT Chapter 13: Recruiting and Interviewing Diverse Candidates HOW TO STOP “PICTURING” YOUR IDEAL CANDIDATE AND ESTABLISH OBJECTIVE CRITERIA HOW TO REWRITE JOB DESCRIPTIONS TO REMOVE BIAS HOW TO FIND DIVERSE TALENT HOW TO INTERVIEW DIVERSE CANDIDATES NOTE Chapter 14: Mentoring, Networking, and Checking In: Three Big Ways You Can Help Your Diverse Employees Succeed MENTORING NETWORKING CHECKING IN

      10  PART IV: Lead Your Colleagues, Customers, Partners, and Employees Chapter 15: The Leader's Role: Guiding and Setting the Example IF YOU'RE A WHITE MALE IN A LEADERSHIP ROLE, YOU CAN CREATE CHANGE MORE THAN ANYONE AND MORE THAN YOU REALIZE. IT'S TIME TO WALK THE TALK AND LEAD BY EXAMPLE HOW TO GUIDE YOUR EMPLOYEES WHEN HORRIBLE, RACIST THINGS HAPPEN IN THE WORLD NOTES