Acknowledgments

      I started writing this book in September 2020 and finished it in early January 2021. It was a dark time to take on this subject: Life and business were disrupted immeasurably due to the COVID-19 pandemic. Nationwide unrest, protests, riots, and violence seemed a part of daily life.

I am an optimist at heart—not in a rainbows and unicorns unrealistic way, but I do believe in hope. As the grind of the pandemic and faltering economy wore on, I found my nerves frayed and saw the same in others. I needed an anchor, a way of staying focused on knowing what I can control and what I can't, and a way of remaining hopeful when hope seemed like more of a concept than an actual feeling. I decided to anchor myself to the word resilience. Every day, I see resilient people, moving forward against difficult odds, facing their fears and obstacles, overcoming setbacks, and extending generosity to others. It's easy to be generous when times are good. What is deeply moving to me is seeing generosity when times are challenging. Everyone had their own struggles, their own problems, and their own burdens in 2020, yet so many people helped me with this book. I needed their help.

      I am a White woman, and I was writing a book about race and how to talk about it at work. I don't have the personal experiences and insights that people of color and other minority groups have. I needed different perspectives to illustrate a complete picture of the challenges of talking about race at work. In the beginning of this book project, I told a few people in my circle what I was doing and why. Their responses were immediate, generous, and, for some, very time intensive. From “I know someone you should talk to” or “I have an example you might be able to use” to simply “What can I do to help?” their eagerness to assist and their contributions blew me away. They contributed stories, insights, and experiences because they believe what I believe: We grow stronger when we confront our problems rather than ignore them. If we talk about our problems, we can solve them or, at a minimum, make inroads on solutions. And when we work with people who are not like us, we become smarter—and better. I believe this with all my heart, and I am inspired that so many others feel the same.

      There is no way I will ever be able to fully express my gratitude to all those in my life and in my orbit who helped in ways big and small, but I'll try my best:

      To Richard Narramore, my editor, for keenly understanding what business book readers need—and why. For fostering the conversations that most people don't want to have and don't know how to approach. I'm thankful for your steady hand on the rudder when I veered off course. And for all the hours on the phone with me and the countless emails on New Year's Eve day to help me finish the manuscript on time. I say this with every new book, but I mean it more each time: I am grateful that out of all the editors in the world, you're mine.

      To Deborah Schindlar, Victoria Anllo, Angela Morrison, and the entire team at Wiley, for developing and creating great books that help move business forward. Thank you for supporting me and sharing my conviction that diversity is a powerful business tool.

To Pam Atherton, for sending relevant content and contacts my way before I ever even asked. For the texts and calls and gifs and memes that kept me going. For your thoughtful commentary on subjects important—and mundane. Sometimes, the mundane ones are the best ones.

      To Cliff Bohaker, for always making the effort to stay in touch with calls, videos, texts, and visits. I am not sure which of those are the most ridiculous—keep 'em coming! I love you and our adventures.

      To Carrie Bratcher: You and I were emailing about work stuff when I got the call with the approval for this book. You were the first person I told about it, and thirty minutes later, you sent me content that you thought might be helpful. Yep. You're amazing.

      To Jess and Rich Fierro, for taking the time to share their vision and story with me. You truly “walk the talk” and set an inspiring example of how business is better when diversity is on tap.

      To Tamara Ghandour, for being the break I needed, whenever I needed it. Thank you for the laughs, the insights, the never-ending fun, the juicy stories about everything under the sun, the shared Reese's, Bang drinks, and peanut crack. You're wicked smart and wicked funny and you charge my battery every time we get together.

      To Chris Heim at AbeTech, for being terrific to work with and an inspiration every day. I love the way your mind works and your devotion to servant leadership. The world needs more people like you.

      To Quiana Hughes, for your time, your insights, your stories, and your experiences. Your input helped shape this book and got me out of the gate. I'm game for dinner again anytime—I adore you.

      To Kiki: You made sheltering at home in 2020 bearable. Thanks for watching trashy TV with me in the evenings when I needed to unwind.

      To Jenny Krummenacher and the entire diversity team at Zebra Technologies, for “walking the walk” on diversity, equity, and inclusion and allowing me to be a Zebra too. And to Nena Petrunic Brichetto, Galy Navarro, Caroline Zepeda, Helle Terp Kidbane, and Julia Roberts: You are the BEST. And so, so fun.

      To Jennifer Martin, the first to call me when my mom passed away. I'll never forget